Job Description

Mohon

Kelayakan

Qualification & Experience

• \xc2\xb7Diploma in any field
• \xc2\xb7 2 - 3 year working experience in F&B industry
• \xc2\xb7 Minimum 1 year working experience in supervisory role

Skills

• \xc2\xb7 Strong operational skills in a customer service environment.
• \xc2\xb7 Leadership skills with the ability to mentor and coach the team members.
• \xc2\xb7 Organization and planning skills.
• \xc2\xb7 Time management with the ability to plan and prioritise the works.
• \xc2\xb7Good analytical and problem-solving skills.
• \xc2\xb7 An eye for details.

Tanggungjawab

This job contributes to Coffee Bean & Tea Leaf success by assisting the Outlet Manager or District Manager in executing store operations, managing people to create and maintain the best specialty coffee and tea and excellent customer service to our customers, improves sales performance, visual merchandising and any other assigned duties.

Duties and Responsibilities

Leadership

Setting goals for the work group, developing organizational capability, and modeling how we work together:

• \xc2\xb7 Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive role model for the outlet team members.
• \xc2\xb7 Displays a customer comes first attitude by training and holding team members accountable for delivering personable customer service.
• \xc2\xb7 Drives the implementation of company programs by developing action plans and directly motivating and instructing the outlet team members to implement them to meet the operational and organizational objectives.
• \xc2\xb7 Manages with integrity, honesty and knowledge that promote the vision, mission, culture and values of Coffee Bean & Tea Leaf.
• \xc2\xb7 Plans, identifies, communicates, and delegates appropriate responsibilities and practices to outlet team members to ensure smooth flow of operations.
• \xc2\xb7 Provides coaching and guidance to the outlet team members to perform duties and to achieve operational goals. Constantly reviews outlet environment and key performance indicators to identify problems, concerns, and opportunities for improvement.

Planning and Execution

Developing strategic and operational plans for the work group, managing execution, and measuring results:

• \xc2\xb7 Monitors and manages outlet manpower to achieve and maintain store operational requirements.
• \xc2\xb7 Monitor and manages inventory to ensure that a par stock in maintained and to minimize the daily loss and waste.
• \xc2\xb7 Liaising with suppliers, contractors, warehouse and production center for the outlet\'s requirements.
• \xc2\xb7 Completes warehouse supply inventory documents
• \xc2\xb7 Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the outlet team members. Communicates clearly, concisely and accurately in order to ensure effective store operations.
• \xc2\xb7 Communicates and execute launching of new products, promotions of products, any operational information and company direction effectively and efficiently.
• \xc2\xb7 Work closely with District Managers and Corporate Office to generate sales volume growth.
• \xc2\xb7 \xc2\xb7 Enforce health and safety rules.
• \xc2\xb7 Plans, monitors and manages outlet operating expenses.

Business Requirements

Providing functional expertise and executing functional responsibilities:

• \xc2\xb7 Ensure adherence to all products\' SOP to maintain the highest standards of products of The Coffee Bean & Tea Leaf. Educates the outlet team members, oversees the progress and facilitates the re-certification process to ensure consistent highest quality drinks and products are served.
• \xc2\xb7 Solicits customer feedback to understand customer needs and the needs of the local community.
• \xc2\xb7 Creates a welcoming and comfortable environment by maintaining the store presentation, cleanliness and enforces guidelines on music.
• \xc2\xb7To assist in overall coordination of catering, events and functions.
• Ensure proper usage of equipment. Educates the outlet team members if necessary.
• \xc2\xb7 Ensure all operational and personnel paperwork is accurate, complete and submitted on time, include shift report, register readings, monthly sales forecasts, daily business reports, daily float amount, employee incident report and etc.
• \xc2\xb7 Utilizes all management and operational information tools to identify, analyse and address the trends and issues in outlet performance.
• \xc2\xb7 Ensure adherence to standard operating procedures for opening, handover and closing of outlets.
• \xc2\xb7 Interview, recruit and hire the best suitable candidates
• \xc2\xb7 Prepare and submit important documents to Human Resources department on time.
• Staffs\' attendance report
• Processes payroll information including time cards, payroll worksheets and other personnel form.
• Manage leave applications

Employee Development

Coach, develop and retain staffs by:

• \xc2\xb7 Challenges, motivates and inspires team members to achieve business results.
• \xc2\xb7 Develop and maintain positive relationship with team members.
• \xc2\xb7 Ensure adherence to legal and operational compliance requirements.
• \xc2\xb7 Mentor, coach and supervise outlet team members and management trainees.
• \xc2\xb7 Manage, observe and evaluate team performance using performance management tools to support the operational and organizational objectives.
• \xc2\xb7 Identify areas of improvement needed and provides guidance and training.
• \xc2\xb7 Delegates duties as necessary to crew and pantry maids.
• \xc2\xb7 Perpetuates company philosophy and culture.
• \xc2\xb7 Provides information to the District Manager and Performance Review Assessments for employees they directly supervise.
• \xc2\xb7 Utilizes and demonstrates effective management principles and practices to create and maintain a successful team resulting in an environment where team members are valued and respected.

Manfaat

To be advice

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