Job Description

Duties and Responsibilities:
The role of Assistant Operations Manager involves in supporting the Operations Manager in strategizing, implementing, and maintaining effective procedures for team to work effectively & independently.
Summary of Principal Job Responsibility & Specific Job Duties and Responsibilities:

• Managing field operations, deployment & execution are delivered effectively (Operational Excellent).
• Setting, communicating, and maintaining timelines and priorities on every project.
• Communicating, maintaining, and developing client, store buyer, sales team relationship.
• Providing leadership, motivation, direction, and support to the team.
• Attend monthly / quarterly project review.
• Ensure all activation is done according to plan from start to finish according to requirements, target and objectives.
• Propose suggestions to enhance the activation and event's success.
• Assist OM in hiring of Field Operations personnel.
• Coordinate / supervise on all operational matters.
• Analyze the activation's performance & report feedbacks to OM & respective AP.
• Ensure GL & FS KPI's expectation are met.
• Ensure project KPI's and expectation are met.
• Conduct outlet visit as plan.
• Handle daily operational issues & attempt issues within 24 hours.
• Retail AIM and Power BI support.
• Coaches and counsel operations team to reflect company service standard operation procedures.
• Evaluate & feedback outlet performance to be reported to OM & respective AP.
• Making sure all operational activities & activation stay within the allocated budget.

Academic Qualification(s):
Candidates must possess at least SPM / Diploma / Advance Diploma / Bachelor's Degree in business administration, operations management or equivalent.
Work Experience / Skills Requirement(s);

• At least 3 years of work experience in FMCG industry.
• Computer proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience in handling daily operational issues.
• Strong organizational skills including attention to detail ad multitasking skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Able to lead by example, maintain good spirits and contribute team morale.
• Results-oriented and able to work under pressure.
• Taking Ownership of accounts and providing effective solutions to situations.
• Possess own transport.
• Able to work on weekends.

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