Job Description

Job Summary:

We are seeking an experienced and proactive Assistant Operations Manager for our car park facility. The ideal candidate will oversee the day-to-day operations, ensuring optimal functionality, safety, and customer satisfaction. This role requires a strong leader with excellent organizational skills and a keen eye for operational efficiency.

Key Responsibilities:

1) Operational Management:

Oversee all aspects of car park operations including staffing, scheduling, and daily procedures.

Ensure the car park is clean, well-maintained, and meets all safety and regulatory requirements.

Monitor and manage parking equipment, including payment machines and security systems,ensuring they are in proper working order.

2)Staff Management:

Recruit, train, and supervise car park staff personnel.

Conduct performance evaluations and provide ongoing coaching and support.

Develop and implement staff schedules to ensure adequate coverage during peak and off-peak hours.

3)Customer Service:

Address and resolve customer inquiries, complaints, and issues in a professional and timely manner.

Implement and monitor customer service standards to ensure a positive experience for all patrons.

Develop and manage customer feedback systems to gather insights and improve service delivery.

4)Financial Management:

Oversee daily financial operations including cash handling, revenue collection, and reconciliation.

Prepare and manage budgets, ensuring financial targets are met and cost control measures are in place.

Analyze financial reports to identify trends, opportunities, and areas for improvement.

5)Safety and Compliance:

Ensure compliance with all local, state, and federal regulations related to parking facilities.

Implement and enforce safety protocols to prevent accidents and ensure the safety of both staff and customers.

Conduct regular audits and inspections to identify and address potential hazards.

6)Maintenance and Repairs:

Coordinate routine maintenance and emergency repairs for parking infrastructure and equipment.

Liaise with contractors and service providers to ensure timely and cost-effective resolution of issues.

7)Reporting and Documentation:

Maintain accurate records of operational activities, including staff performance, financial transactions, and maintenance activities.

Prepare and present regular reports on operational performance, financial status, and customer satisfaction to senior management.

Qualifications:

Bachelor's degree in business administration, Management, Facility Management, or a related field (preferred).

Minimum of [2-5] years of experience in operations management, preferably within the parking industry or a related field.

Strong leadership and team management skills.

Excellent organizational and multitasking abilities.

Proficient in financial management and budgeting.

Exceptional customer service and problem-solving skills.

Knowledge of safety regulations and compliance requirements.

Proficiency in using computer systems and software related to operations management.

Personal Attributes:

Detail-oriented with a strong focus on operational efficiency and customer satisfaction.

Ability to work under pressure and handle challenging situations effectively.

Strong communication and interpersonal skills.

Proactive and solution-oriented mindset.

Benefits:

Medical Insurance

Opportunities for professional development and career advancement.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

Free parking Health insurance Opportunities for promotion Professional development
Ability to commute/relocate:

Cyberjaya: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Diploma/Advanced Diploma (Required)
Location:

Cyberjaya (Required)
Willingness to travel:

50% (Required)
Work Location: In person

Expected Start Date: 09/01/2025