Job Description

Duties & Responsibilities

To be responsible in handling and overseeing the Reservation Department. To provide the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by the Management.

Product Knowledge:

Reports to Reservation/E-Commerce Manager To assist Reservation Manager/E-Commerce Manager with the forecasting (with relevant figures and statistics) To lead, train and guide Reservations Team and ensure their tasks are carried out efficiently. Ensure the Reservations Team is ready and well verse for mystery shopper audit. To work closely with other department especially Front Office and Sales department on request of bookings or special arrangement from guests or group To be well-versed in all reservations handling and process, understand room inventory control and proficient in operating the various reservations systems To be familiar with hotel's policies and procedures (SOP). To be well-versed with the facilities and services offered by the hotel and ability to upsell To "master" the room product in terms of rates, room details. To be well knowledge of Rates Structure - corporate, government, travel agent, OTAs rates and etc. in order to provide accurate deals / packages to guest. To be familiar with the hotel's credit policies to effectively handle and process billing requirements. To carry out any ad hoc tasks or additional duties given from time to time by the Management.

Benefits

5 days week work Inpatient and Outpatient Medical Coverage Term Life Insurance Coverage Dental Allowance Meal provided Uniform Provided Additional Leave Performance Incentive Career Growth Opportunities
Remarks:

Retirees with relevant work experiences are welcome to apply as well

Only shortlisted candidates will be notified
Please state Expected Salary in your Resume

Job Type: Full-time

Pay: Up to RM4,000.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Meal provided Opportunities for promotion Parental leave
Ability to commute/relocate:

Cheras: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

How long is your notice period? What is your expected salary?
Education:

STM/STPM (Preferred)
Experience:

Reservation Supervisor: 2 years (Preferred) Reservation department in hotel: 2 years (Preferred)
Language:

Mandarin (Preferred)
Work Location: In person