Job Description

Position TitleAssistant Station Head, BJSReport ToStation Head, BJSRole PurposeResponsible and accountable to support and assist SH to manage, plan and monitor the overall ground operations at the respective station to ensure Malaysia Airlines operates in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs. Assistant Station Head is also responsible to assist SH to ensure consistent service delivery in accordance with the company's set service standards and meet or exceed the company's KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets.Key Accountability

• Monitor day to day activities on any operational and administrative job function related to an Airlines Operation.
• Monitor resources effectively to ensure the efficient running of operations to ensure results are delivered according to agreed level of performance whilst ensuring standard operations procedures are adhered to.
• Monitor and perform audit safety and security issues within area of responsibility, ensuring GHA are compliant to the safety requirements and organisational procedures, accurate reporting and recording of information.
• Execute communications with GHA, vendors, external agencies, selecting appropriate method and language in aviation operations and handle complaints and claims at the station.
• Monitor and track OPEX to ensure it is within the approved budget
• Monitor and ensure services level standard of Malaysia Airlines Berhad being adhered to by GHA.
• Handle any flight discrepancies such as flight delay or flight cancellation and coordinate transfer and reallocation accordingly.
• Execute and control Station's Capital Expenditure and Operating budget.
• Ensure maximum contribution to MH profitability.
• Perform all Airport Operations duties.
• Ensure Safety, Security, Efficiency and OTP are complied effectively.
• Monitor and supervise overall flight handling done by GHA.
• Ensure all flight reports are being sent on-time and report all service breakages to Station Head.
• Coordinate with Airport Authority in obtaining slot approval.
• Plan pre meals order & final meal order to be uplifted and advice local caterer by telex or phone.
• Ensure operating aircraft data is correctly updated in Ground Handling Agent system.
• Be present at the check in counter area to monitor and audit GH check in agents and passengers accordingly.
• Ensure contents of Service Level Agreements with service providers are complied accordingly.
• Execute other ad-hoc duties as detailed by the business and Station Head as and when required.

• Bachelor degree or above;
• Fluent English & Mandarin;
• SPM/SPMV, qualification in any field with 5 years of working experience.
• Fast learner and able to work well under pressure;
• Airport station working experience is preferred;

Malaysia Airlines