Job Description

Job Category: Project/ Program Management
: Job Purpose *
Identify and analyze solution gaps, change requests, system design, and ensure compliance to technology architecture standards, software defect resolution and system deployment. Be part of the internal build team to build and support CRM application.
Key Responsibilities *
Manage and Review Functional and Non-Functional Requirements Analysis * Work with key stakeholders to deliver project and solution

• Active participation in Solution-related project workshops and provide end-to-end solution
• Facilitate in the requirement gathering process.
• Led the process of developing methods, tools and standards, data validation and documentation.
• Review data and documentation obtained from the requirement analysis and make changes if required.
• Oversee the estimation process for the design and development estimates based on the requirements baselined.

Oversee Functional and Non-Functional Requirements and Gap Analysis * Accountable for the quality solution-related service delivery of the tasks assigned

• Actively participate and contribute in technical feasibility study, user requirement evaluation and solution proposal
• Drive and facilitate the process of developing, defining and documenting business personas with regards to roles, goals and challenges of the business.
• Responsible for driving and reviewing deep dive analysis information into areas of user needs to best understand the current trends and existing conditions.
• Understand the gaps identified in the functional areas and evaluate opportunities for future improvements and enhancements.
• Review data from gaps analysis.
• Develops Source-to-Business Analyst Mapping Documents and Classification Table to be forwarded to Development Team as when necessary.

Provide oversight function on Functional and Non-Functional Specification Document Development * Verify and incorporate any changes to the Functional Specification Document (FSD) if required, by incorporating inputs from the Business Requirement Document (BRD), functional and non-functional requirements and data conversion.

• Finalise and review Functional Specification Document (FSD) and disseminate to Project Management team for onward follow up with Business Users for final sign-off.
• Develop Source-to-Business Analyst Mapping Documents and Classification Table and IDD from vendors.
• Develop copybook and DR from vendors.
• Lead FSD walkthrough session with stakeholders if required.
• Ensure that the Requirements Traceability Matrix (RTM) is updated with the Functional Specification Document (FSD) reference.
• Develop and maintain Interface Master List (IML) and ensure that it is updated as per the Functional Specification Document (FSD) and Interface Design Document (IDD) reference
• Prepare Configuration Information Change Request i.e. to provide information on parameter change request before being implemented to SIT / UAT / Production environment.

Manage Configuration Information Change Request (CIR) * Prepare the Configuration Information Change Request

• Attend Configuration Approval Board (CAB) meeting to obtain CIR approval from CAB.
• Any change requests are raised by downstreams for any major changes if any.

Analyse Variation of Order * Analyse the variation order to identify importance of variation to initial requirement.

• Notify Business Analyst if FSD adendum is required. If not required, notify Business Analyst to amend existing FSD according to variantion. Review FSD addendum/ FSD amendments prepared by Business Analyst.
• Lead the FSD and IDD addendum walkthrough session and send to Project Management for FSD and IDD addendum sign off process.
• Ensure updates are made to the RTM and IML with FSD and IDD reference for UAT.

Unit Testing, System Integration Test and User Acceptance Test * Review test scenarios for UT, SIT, and UAT.

• Ability to provide support for application under testing, conduct validation, investigation and resolve any technical issues reports
• Work with vendor and provide assistance/support for coding and unit testing
• Support and clarify any defect raised for UT, SIT and UAT.
• For any defects, business rules to be amended as well.

Project Go-Live * Plan and execution production system implementation

• Provide technical support during project go-live

Other responsibilities * Maintains knowledge of relevant products and suport methods to provide end-to-end solution to business users and project team.

• Ability to perform system impact assessment for given change request, perform/review system design, prepare functional and technical specification, ensure compliance to technology architecture standards, software defect resolution and system deployment
• Technically competent to provide technical advise/resolutions to team members and involve in software changes
• Assist in implementation of project deliverables and enhancements
• Monitor OPEX and CAPEX of platform and software investment to ensure achievement of low cost and high quality delivery.
• Adheres to all applicable procedures, company policies and any other quality or regulatory requirements.
• Stay abreast of new technologies and application funcationalities.
• Ensuring that all technology enhancements are reviewed collectively with Technology teams in order to future proof solutions in order to minimize additional investment in the mid/long term.
• Oversee the support of applications while within the warranty period.

Any other responsibilities/tasks as assigned by the management from time to time.
Job Specification *
Qualifications
(Basic Degree/ Diploma etc)

• Bachelor's degree in Computer Science, Business IT or a related study, or equivalent experience.

Professional Qualification and/ or Regulatory, Licensing requirements

• In depth IT product knowledge of major applications.
• Microsoft D365 certified (preferred)

Relevant Work Experience

• At least 5 years working experience in banking related SaaS solution, preferably Microsoft D365 CRM system.
• Work or involve in projects from project inception through the entire project life cycle.
• Experienced with SDLC Process Design such as ARIS, requirements engineering process and creation of functional specifications.
• Strong Experience in Cloud-based system implementaion project or financial service CRM project.
• Candidates who have experiences in Microsoft D365 Sales module implementation will be strongly considered

Required Competencies and Skills *
Competencies/ Skills
(Essential to succeed in this job)

• Must have strong leadership and people management skills; ability to influence, organizational ability and time management.
• Excellent business acumen and analytical skills
• Embody the organisation culture and aligns and support of organisation vision and mission
• Excellent interpersonal, written and communication skills, interpersonal skills and the ability to interface effectively with senior business users and IT.
• Highly result oriented and can work independently.
• Demonstrates ability to build relationships and work well with peers from both business and technology stakeholders and interact effectively with internal and external parties.
• Ability to plan and prioritise work / projects in the team.
• Decision Making : Understands how and when to make a choice; how and when to escalate issues to higher levels. Analyzes the risks and future impact of decisions.
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