Assoc Spclst, Individual Motor
Kuala Lumpur, Malaysia
Job Description
b'
Working Hour Regular Hours
Monday - Friday
Business Area Insurance
Location Malaysia - Kuala Lumpur
Description
Primary Objective:
- Generate quality customer insight, manage information, identify trends to assist decision making. Apply business understanding and leverage analytics to support delivery of squad mission
- Together with Squad Lead , participate in overall ideation and development of individual Motor Owner products and value propositions
- Refine the individual Motor Owner\xe2\x80\x99s customer journey to ensure a seamless e2e customer experience both online and offline
- Develop and implement omni-channel strategies along the sales funnel, including driving awareness, acquiring customers, incentivizing purchases and driving renewals and advocacy
- Develop and run tactical initiatives when needed (e.g. new purchases, renewals, referrals)
- Build relationship and grow collaborative effort with Community Banking (Auto Finance) to identify synergies from Product Development perspectives
- To support Journey Owner / Squad Lead / Tribe Lead in managing the daily operation of the underwriting unit.
Key Responsibilities:
Product development
- Support the Squad Lead to plan tasks required for delivery of Quest
- Support identification and interpretation of data/ reports/ research results
- Ethnographic research to understand customer pain points
- Generate quality customer insight, manage information, identify trends to assist decision making
- Identify potential improvement areas (and prioritise) for better product/service acceptability via research and user-testing
- Apply business understanding and leverage analytics to support delivery of squad mission
- Recommend innovations and enhancements to customer journey and products by leveraging on data analysis
- Able to use data to identify opportunity areas and assess effectiveness of initiatives
- Understand customer personas, needs and pain points via Design Thinking
- Participate in product innovation brainstorm and follow through.
- Consolidate and prepare policy wording, proposal forms, product disclosure sheet and brochure as and when required.
- Consolidate proposed product specification, pricing and forecast production.
- Engage all relevant business / support teams (including IT) for inputs on all aspects of the product proposal
- Ensure the product design complies with policies, procedures, laws, controls and processes that have been introduced by RHBI, BNM and other regulatory bodies.
- Assists in reviewing description and assessment of risks with analysis and mitigation strategies i.e. strategic, credit, market, operational and insurance risks.
- Assist in Pre-launch preparation
- Provide inputs during post-implementation review analysis &
- Yearly product review and product harmonization exercise
- Monthly performance tracking (target vs actual)
- Provide product training to sales where necessary
- Ensure product and operating manual guidelines are kept up-to-date and complete
- Participate in system enhancements, raise CRs and perform UAT where needed
- Coordinate with Marketing & CX CoE to plan for marketing activities and collaterals
- Design, manage & initiate specific sales campaigns to incentivize sales staff
- Prepare and submit necessary reporting (e.g. quarterly BNM reporting and Yearly PIDM reporting)
- Prepare reports/presentations based on the analysis for external & internal communications
- Source and analyse data for the creation of baseline, future state costs, FTE, process maps and any other analysis required for mission
- Examine ways to better understand customer needs and potential improvement of team performance via data capture and analysis
Management of customer journeys by customer segments/ products
- Plotting and mapping of end to end customer journeys by products and segments
- Identify heat-maps within the journey and seek to rectify, improve and innovate
- Continuous improvement of journeys
Underwriting Activities
- To issue change request documents for system enhancement related to customer experience/end user.
- To assist business analysis in providing system enhancements / fixes requirement related to customer experience/end user.
- To review the system requirement specification documents before enhancements / fixes been deploy for UAT related to customer experience/end user..
- To prepare test script & execute UAT within the given timeline.
- To sign off enhancements / fixes for deployment.
- To test system enhancements / fixes after deployment.
- Attend enquiries / calls from CRC / BD staff on system issues related to customer experience/end user.
- Attend to DIAMOND - Pending Approval cases referred by CRC, BD staff.
- Assist superior on approval in the system within authority limit.
- To ensure all Master Policies issuance application from tribe as per RHBI Underwriting Guidelines within TAT period.
- To underwrite or compute premium for policy / endorsement, in accordance to PIAM and RHBI underwriting guidelines
- To process new ERDL application from tribe is within TAT period.
- To seek approval from Manager/HOD for Referred Risk cases above authority limit.
- To attend approval in EDMS pending approval within TAT period
- To ensure compliance of PIAM Guidelines and Bank Negara Guidelines relating to Motor Underwriting.
- To provide technical underwriting support to all other units when required.
- To act accordingly on any defect raised or new changes required for systems to be resolve or need enhancement on smoothen customer/end user experience.
- Portfolio Monitoring Report
- Any other duties and responsibilities assigned by the Team Lead from time to time.
Agile Ceremonies
- Participate in agile ceremonies
Requirements
Requirements:
- CMII
- Design Thinking capabilities to understand customer personas, needs and pain points
- Understanding of individual Motor Owner products and market landscape/ future trends
- Forward-thinking strategic mindset
- Highly organized and detail-oriented when necessary to execute strategies and initiatives
- Understanding of related regulatory and compliance guidelines
- Able to balance and consider risk levels in product development
- Well informed on the developments in the relevant domain
- Good understanding of key bank processes
- Business financials and planning knowledge
- Good problem solving and analytical skills
- Knowledge on analytical tools
- Good written communication skills
Benefits
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards
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Job Detail
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Job IdJD922563
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned