Job Description

EEM Associate Specialist - Thai Speaker

• Based in Malaysia, named one of the Best Companies to Work for in 2019 by HR Asia
• Join the premier biopharmaceutical company that has been in the business for more than 25 years and in AP for over 60 years.

Our company\xe2\x80\x99s Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, under the Areas of Practice for Cards, Meeting & Expenses (CME) organisation, Employee Expense Management (EEM) team are responsible for the timely and efficient delivery of standardized, global EEM processes to ensure timely & accurate employee reimbursement as well as corporate card payments.

The Employee Expense Management (EEM) Associate Specialist will report to the EEM Manager and work within the BSC and will be responsible for the execution and delivery of all EEM services for markets under their remit. EEM Specialist will have an overall responsibility for ensuring the markets are hitting required targets and should have an end-to-end view of all matters pertaining to EEM. This will include collaboration with BPO and internal IT desk.

The primary objective of the team is to ensure strong collaboration with internal/external stakeholders. And that cases and issues escalated to the APJ EEM level (Tier2) are taken care in a timely manner and the solutions provided for the future use. They will collaborate with their regional and global EEM colleagues to ensure a globally consistent way of working.

Primary Responsibilities

• Part of a team of EEM professionals executing EEM processes for a group of market
• Monitor and improve metrics to ensure health of EEM process
• Manage relationships with share service teams and internal/external stakeholders
• Work closely with the BPO provider &Centre of Excellence (COE) to achieve greater results
• Collaborate with EEM Support Global Process Owner organization to ensure consistent, high quality delivery and consistency of defined support model
• Understands their role in the end-to-end design
• Deliver high quality service to employees and local markets to increase customer satisfaction
• Coach newly joined colleagues on EEM process
• Support Market Trainings and visits (if any)
• Effective collaboration with all the other EEM subgroups to ensure a globally consistent approach
• Help development and maintenance of relevant process knowledge articles and training materials
• Help ensure GBS Global Documentation reflects all details of the operational processes and market specifications is up to date, complete and relevant
• Adherence to the global process design, policies, and compliance requirements
• Raise opportunities and pain points to help inform strategy for continuous improvement opportunities
• Identify common trends and themes in support group to identify long term solutions, reduce escalations and complex issues
• Support with implementation of continuous improvement opportunities
• Support with testing validation of new system enhancements
• Operate with ethics and integrity

Education Minimum Requirement:

• Bachelor\'s degree in accounting, Finance, Business Administration, or related fields preferred

Required Experience and Skills:

• Minimum of 1 year demonstrated work experience within a General Accounting and/or Finance Shared Services, and/or EEM area
• Business level fluency (oral and written) in English & Thai required
• Excellent attention to detail, problem solving and analytical skills a must
• Strong communication and interpersonal skills
• Continuous improvement mindset
• Customer focused and results driven
• Sense of urgency
• Demonstrates initiative
• Effectively work in a team environment \xe2\x80\x93 including sharing knowledge and expertise, and giving and receiving feedback, to enable a high performing team

Technical Skills Requirements:

• Proficiency in Microsoft Office Apps (Excel, Word, PowerPoint at a minimum) required
• Organizational skills
• Written and verbal skills enabling effective communication
• Ability to operate independently and remain focused through change or uncertainty
• Customer service mind-set
• SAP and Concur experience required
• Experience with Case Management tools

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another\xe2\x80\x99s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply

Current Contingent Workers apply

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

Relocation:

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Flexible Work Arrangements:

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Merck Sharp & Dohme