Job Description

LOCATION: GHL \xe2\x80\x93 Bandar Sri Damansara

Job Responsibilities:

• Work closely with customer care team to ensure proper customer service is being delivered.
• Greet customers and merchants warmly and ascertain problem or reason for calling.
• To handle all enquiries from customer and merchants, provide appropriate feedback, and alternatives within the given timeline.
• Provide accurate, valid, and complete information by using the right methods or tools.
• Build sustainable relationships of trust through open and interactive communication.
• Identify and assess customers\' needs to achieve satisfaction.
• Contribute to team effort by accomplishing related results as needed.
• Resolve product or service problems via phone, email, mail or social media by clarifying the customer\'s complaint; determining the cause of the problem; selecting, and explaining the best solution to solve the problem; expediting correction or adjustment; following-up to ensure resolution.
• To provide support and user guidance for company\xe2\x80\x99s services and products.
• Assist in any ad-hoc tasks as and when is assigned by the immediate superior.
  

Job Requirements:

• • Candidate must possess with a minimum one (1) year of working experience in call or contact centre or similar position.
  • Able to multi-task and resolve conflict or problem for customers and merchants.
  • Proficient in Microsoft office applications especially in Excel.
  • Able to work independently with minimal supervision and a team player.
  • Excellent time management skills and able to prioritise works.
  • Strong phone contact handling skills and active listener.
  • The capacity to remain calm under intense pressure, especially when dealing with angry customers; customer orientation and ability to adapt or respond to different types of characters.
  • Good telephone etiquette, i.e. well-presented, tactful, polite, patient and attentive.
  • Good interpersonal and communication skills.
  • Good command and written in English and Bahasa Malaysia. Preferable candidate who is able to converse in third language as required to deal with mandarin speaking clients and stakeholders.
  • Willing to work night shift for male candidate.
  • Minimum six (6) months contract position is available and conversion as permanent position subject to individual performance and suitability of the position.
  • Working location: Kepong, Bandar Sri Damansara, Kuala Lumpur.

Education Requirements:

• Candidate must possess with a minimum of SPM or above level in any discipline or any other equivalent qualifications.
• Fresh graduates are encouraged to apply as training will be provided.

DATE POSTED : 21 NOV 2022