Job Description

Position: Customer Care Associate

Contract Duration: 6 months

Work Location: First Floor, No. AB 40, 40, Jalan Tun Mohd Fuad, Taman Tun Dr Ismail, Kuala Lumpur.

Experience: 1 to 3 years

Budget: RM2500 to RM3500

Working hours: Rotational shift(5 working days & 2 off days), 9am - 6pm & 1pm - 10pm.

Nationality: Malaysians only

Mandatory Requirements: Experience in Customer Service.

JOB PURPOSE:

• Achieves customer care objectives by contributing recommendations to strategic plans and reviews;preparing and completing action plans; implementing efficiency and quality of customer-care standards;resolving problems; completing audits; identifying customer care trends; determining processimprovements; implementing change according to Project Yellow strategy and objectives.

ACCOUNTABILITIES /KEY RESPONSIBLITIES:

• Handle the customers email enquiries regarding Yoodo products and services professionally
• Ensure diligent follow up and fulfill promises made to customers
• Establish and maintain good relationships with customers, build better customer experience

ACCOUNTABILITIES /KEY RESPONSIBLITIES:

• Perform ad-hoc duty as and when required by superior.
• Adhere strictly to the contact center standards and guidelines.
• Achieve performance based on servicing SLA / KPI given targets.
• Manage email, live chats and social media (Facebook, Twitter) interactions from customers as perYellow guidelines / operating procedures

QUALIFICATIONS:

• Bachelor\'s degree preferably in marketing or business administration, or in a related field.

EXPERIENCE:

• Min. 1 year experience in Customer Service field especially in a Live Chat team
• Ability to work in a fast moving environment and think out of the box
• Pro-active attitude
• Multitasking skills
• Good soft and written skills - able to communicate with customer effectively

Reference Number:

Contact Details:

jacob_choo@persolkelly.com

Profession:

Contact Centre
Others

Company:

PERSOLKELLY_RHQ

Date Posted:

14/09/2023 4:42:00 PM

PersolKelly