Job Description

Position : Customer Care Associate Contract Duration : 6 months Budget : RM2500to RM3500 Working hours: Rotational shift(5 working days &2 off days), 9am - 6pm & 1pm - 10pm. Nationality : Malaysians only JOB PURPOSE: Achieves customer care objectives by contributing recommendations to strategic plans and reviewspreparing and completing action plans implementing efficiency and quality of customer-care standardsresolving problems completing audits identifying customer care trends determining processimprovements implementing change according to Project Yellow strategy and objectives. ACCOUNTABILITIES /KEY RESPONSIBLITIES: Handle the customers email enquiries regarding Yoodo products and services professionally Ensure diligent follow up and fulfill promises made to customers Establish and maintain good relationships with customers, build better customer experience ACCOUNTABILITIES /KEY RESPONSIBLITIES: Perform ad-hoc duty as and when required by superior. Adhere strictly to the contact center standards and guidelines. Achieve performance based on servicing SLA / KPI given targets. Manage email, live chats and social media (Facebook, Twitter) interactions from customers as perYellow guidelines / operating procedures QUALIFICATIONS: Bachelor\'s degree preferably in marketing or business administration, or in a related field. Min. 1 year experience in Customer Service field especially in a Live Chat team Ability to work in a fast moving environment and think out of the box Pro-active attitude Multitasking skills Good soft and written skills - able to communicate with customer effectively

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