Job Description

The Role Responsibilities Job Role To us, good performance is about much more than turning a profit. It\'s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We\'re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. Strategy Develop, deliver and execute best in class Affluent Client Value Proposition (CVP). Client engagement strategy and activities. Distinctive, unique and effective client events. Tools and support for frontline to engage, acquire and deepen clients. Campaigns and offers. Portfolio activities to engage, deepen and retain clients. Client lifecycle journey. Business Grow Affluent client base Acquire New to Bank (NTB) clients. Upgrade New to Segment (NTS) clients. Reduce attrition of clients. Deepen clients\' holdings including Wealth Penetration. Grow Asset Under Management (AUM). Improve profitability of the Affluent Segment. To undertake special projects / assignments. Processes Engaging and deepening activities Work in consultation with internal stakeholders across business and functions including Insurance Specialists, Investment Advisors, Treasury Specialists, Branch Managers, Sales Team Managers, Marketing, Corporate Affairs, Saadiq to plan and execute monthly client engagement plans. To dovetail with campaigns, products & CVPs to acquire and deepen clients. Work with external stakeholders to develop collaborative partnerships to acquire clients and vendors to execute plans in a effective and organised manner. To stay up to date with market trends and competitors\' programme offering and activities to continuously improve our offering. Maintain operational excellence. Mapping and setting out clear and effective processes to ensure consistency, simplicity and timeliness to planning and execution. Monitoring the budget and effective cost management of activities including monthly reporting of spends, effectiveness and remaining committed and planned spends. People and Talent Skill Requirements Willingness to learn. Team player and collaborative mindset. Organised and good time management. Sharp business acumen (including ability to assess risk and appropriate levels of return), excellent interpersonal skills, multicultural awareness and sensitivity. Have knowledge of all Consumer Banking as well as Priority Banking client segment and channel engagement. Superb ability to relate and manage people across all levels and functions. Good communication and presentation skills. Enhanced multi-product Priority knowledge. Market and competition knowledge. Risk Management Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Regulatory and Business Conduct Display exemplary conduct and live by the Group\'s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Key Stakeholders Insurance Specialists, Investment Advisors, Treasury Specialists, Branch Managers, Sales Team Managers, Marketing, Corporate Affairs, Saadiq. Our Ideal Candidate A degree in banking or other related field. Maintains a high level of integrity including maintaining the confidentiality of client and Bank information. Good sense of responsibility. Excellent verbal and written communication skills. Ability to multitask. Good judgement to make financial decisions. Ability to deal effectively with time pressures, and multi-tasking on level of customer activity effective problem solving skills. Computer literate e.g. excel, powerpoint, word. Able to work with minimum supervision. Good understanding of reconciliation / investigation practices. Role Specific Technical Competencies Knowledge of Sales Channels Marketing Channels Banking Products and Services Development About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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