Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Associate Director, Business & Client Services



What is the opportunity?

Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time again for our financial strength, market leadership and philanthropic work.

Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their \xe2\x80\x98centres of excellence\xe2\x80\x99 and to implement/leverage standardised processes globally.

Working hours : 8.30am-5.30pm

Region : APAC

What will you do?

• Active management of the Business and Client Services teams to ensure optimum processing, quality of service and productivity are achieved.
• Ensure all daily processing, settlement & clearing tasks are completed in a timely and accurate manner while following established procedures and policies.
• Ensure all funding and liquidity tasks are completed, investigated and resolved in a timely fashion.
• Preparation & completion of annual & semi-annual Performance Reviews.
• Conduct recruitment interviews and ensure new recruits have the desired technical skills and attitudes.
• Ensure all monthly/quarterly processes are completed as needed.
• Seek to mitigate and minimize risks inherent in the Business and Client Services Department by following agreed processes.
• Assist with any preparation of Auditing either internally or externally.
• Assist with Projects focused within the team aswell as any UAT testing.
• Look for key areas for improvement and development to ensure a more streamlined department.
• Have excellent communication with team members and encourage development and cross-training within the group to achieve a great team dynamic.
• Ensure Senior Management are notified as appropriate on any items that need escalation and review.
• Seek to improve productivity by positively challenging the status quo.
• Be a role model to other team members and gain the trust and respect required for a successful group.

What do you need to succeed?

Must-have

• Minimum 10 years people management experience and robust operations experience in APAC Cash Equities F&O, FICC, FX, Treasury Market Services
• Strong working knowledge in SWIFT, Real Time Payment Systems.
• Experience in IPO, ECM issuance.
• Ability to complete ad-hoc tasks and project deliverables by deadlines and achieve performance targets set.
• Minimal risks events.
• Flexible and adaptable to different work related situations.
• Self-motivated and able to work under pressure in a dynamic and fast paced environment.

Nice-to-have

• Degree /Diploma in Business, Finance or related discipline preferred.
• Adherence to procedures and control processes.

What\xe2\x80\x99s in it for you?

Our Client thrive on the challenge to be their best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. Our Client care about each other, reaching their potential, making a difference to their communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Summary

Address: Cyberjaya, Selangor, Malaysia

City: MYS-SELANGOR-CYBERJAYA

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: Capital Markets

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-09-22

Application Deadline: 2023-10-11

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada