Job Description

About the Role
SWIFT Global Customer Operations - Internal Compliance Team is looking for a dynamic and motivated professional to contribute to our operational activities and work closely with peers and stakeholders in handling customers\' due diligence. Great Team spirit, customer centricity and CI mind set are key elements you need to fit in the team.

What to expect:

• Collect, review data thoroughly and input requests correctly, timely and accurately using the appropriate processes and applications.
• Due diligence activities (user risk monitoring and compliance re-verification process) for existing customers.
• Investigation and identification of the regulation standards for each jurisdiction.
• Independent internal analysis & legal research.
• Identify opportunities for improvement to processes, procedures or tools.
• Provide highest quality customer services with all internal and external parties.

Your critical mission as a highly motivated team player is:

• Being involved in new customer on-boarding due diligence activities, performing KYC and ensuring customers are presented to legal in timely manner
• Ensure our customers have the best experience when they decide to join SWIFT. Working closely with key stakeholders and ensure we support and guide them through the validation process, making this process as easy as possible for them.
• Provide highest quality customer services and support in compliance with all internal and external procedures
• To ensure existing users are still meeting the eligibility criteria
• May assist in technical projects by preparing reports/statistics presentations, schedules/ planning

What you need to be successful:

• Undergraduate/Diploma/Bachelor\'s degree (preferably with compliance background) or equivalent work experience.
• At least 2 years experience in KYC and/or compliance.

Fresh Graduate in related studies with good knowledge and positive attitude will be considered as Associate Specialist * Good understanding on business, have knowledge or experience in KYC\\\\CDD\\\\EDD

• Fluent and good communication in English, both spoken and in writing. Any other language is an asset

• Stress resistance and ability to work independently are required
• Ability to work in a structured, high volume, time-sensitive and ad-hoc environment.
• Good analytical and strong communication skills; able to establish and maintain warm and supportive interpersonal relationships with internal and external customers
• Dynamic, motivated, flexible and well-organized candidate
• Self-driven wanting to make things happen
• Team player, who shares problems and solutions, pro-actively offers to help others

Professional knowledge and expertise:

• Familiarity with SWIFT\'s products and services is a major asset
• OA tools, advanced Excel, Salesforce, SAP, PEGA, Confluence, JIRA knowledge is an asset
• Knowledge or experience in KYC\\\\CDD\\\\EDD

For more information please reach out to the following recruiter:

• Victor Ooi - Recruiter for the role.

What we offer

We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone\'s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , or veteran/military status.

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