Associate, Fibre Processing Subang Jaya
Job Description
Manage incoming Fibre Application to Activation
Job Details:
Position :
Industry : Telecommunication
Working Hours : Monday - Friday (09.00 A.M. to 06.00 P.M.)
Working Location : 10, Jalan Delima 1/1, Subang Hi-tech Industrial Park, 47500 Subang Jaya, Selangor
Working Duration: 12 months contract with PERSOLKELLY (project basis)
Remuneration : Basic up to RM2,300 with statutory contribution + leave entitlement + insurance & medical benefits
Job Requirements:
- Knowledge in customer services focusing in engineering/technical field
- Experience at least 0-1 years in customer service or any related field
Your Role & Responsibilities:
- Manage incoming Fibre Application to Activation including the below
- Engage customer via Whatsapp & Call (if necessary) to address their enquiries on Fibre Product.
- Secure customer appointment & liase with partners closely to secure appointments - where needed
- Explain & set expectation on Product & terms and conditions on Fibre Installation.
- Willing to explore & adapt new ways to manage customer experience
- Propose ideas to ensure enhanced service delivery, minimizing customer complaints.
- Respond to incoming customer issue on technical issues (Optional)
- Manage remote troubleshooting, problem assessment & close follow ups with customers
- Manage relationship with external service providers to coordinate service & meet SLAs
- Subject: Job application for Associate, Fibre Processing
- Please also provide your expected salary and notice period
Due to high number of applicants, only qualified candidates will be contacted for interview.
We thank you for your application ?Y~S.
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Job Detail
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Job IdJD871307
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:2000 - 2300 per month
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Employment StatusPermanent
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Job LocationSelangor, Malaysia
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EducationNot mentioned