Job Description

Job Details: Position : Industry : Telecommunication Working Hours : Monday - Friday (09.00 A.M. to 06.00 P.M.) Working Location : 10, Jalan Delima 1/1, Subang Hi-tech Industrial Park, 47500 Subang Jaya, Selangor Working Duration: 12 months contract Job Details: Position : Industry : Telecommunication Working Hours : Monday - Friday (09.00 A.M. to 06.00 P.M.) Working Location : 10, Jalan Delima 1/1, Subang Hi-tech Industrial Park, 47500 Subang Jaya, Selangor Working Duration: 12 months contract with PERSOLKELLY (project basis) Remuneration : Basic up to RM2,300 with statutory contribution + leave entitlement + insurance & medical benefits Job Requirements: - Knowledge in customer services focusing in engineering/technical field - Experience at least 0-1 years in customer service or any related field Your Role & Responsibilities: Manage incoming Fibre Application to Activation including the below Engage customer via Whatsapp & Call (if necessary) to address their enquiries on Fibre Product. Secure customer appointment & liase with partners closely to secure appointments - where needed Explain & set expectation on Product & terms and conditions on Fibre Installation. Willing to explore & adapt new ways to manage customer experience Propose ideas to ensure enhanced service delivery, minimizing customer complaints. Respond to incoming customer issue on technical issues (Optional) Manage remote troubleshooting, problem assessment & close follow ups with customers Manage relationship with external service providers to coordinate service & meet SLAs Serious applicants can send your updated resume to - Subject: Job application for Associate, Fibre Processing -Please also provide your expected salary and notice period Due to high number of applicants, only qualified candidates will be contacted for interview. We thank you for your application .