Job Description

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DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

Job Summary :

People manager, Principle contact for operational issues representing delivery of services in his/her span of management (all processes) to the customer, Owns customer operational relationship: develops & nurtures to excellent customer satisfaction, Develops and nurtures middle management or Process owner level relationships with the customer, Owns performance metrics & reporting, escalation management & communication plan, Develops strategies and processes with customer in areas such as performance metrics and measure, escalation, change management and communication.

Key areas of Responsibilities:

• Track and report Service Level Agreement (SLA)
• Key point of contact for customer related activities
• Responsible for preparing reports, presentations, etc. for the customer and management.
• Coaching and monitoring the team | Providing continuous feedback
• Responsible to ensure that the team is updated on all process updates and participates in regular knowledge sharing interactions.
• To ensure effective training for new hires by the right SMEs
• Assign the roles to the team members.
• Conduct periodic knowledge sharing activities and practices.
• Encourage knowledge sharing among the team.
• Responsible for people\xe2\x80\x99s growth and grooming
• Responsible for performance review of the team
• Adhere to Month End Closer/Year End Closer timelines.
• Goal setting and performance appraisal for the Team
• Explore for continuous process improvements and share best practices across teams.
• Contribute to team metrics by achieving stated productivity and accuracy goals on a daily basis.
• MIS Reporting on in progress & Pending | Daily update on the execution of remedies agreed on for call reduction | Preparation of Pending Escalation File |Validation and Escalation of aged cases

Knowledge and Skills Required:

• Bachelor\xe2\x80\x99s Degree or higher in accounting

8 years relevant business experience * Technical expertise: Expertise in handling functions on an ERP platform

• Good knowledge on Accounts Payable Process
• Ability to provide exceptional customer experience.
• Ability to understand & analyze an issue or problem and to develop & suggest corrective actions.
• Good interpersonal skills and team player
• Excellent Client Management skills
• Excellent Leadership, Business communication, presentation & negotiation skills required.
• Strong communication skills (verbal and written, strong command of English language
• Strong Understanding of accounting concepts and principles
• Working knowledge and experience on ERP systems
• Good Decision making, problem-solving and analytical skills.
• Excellent team management skills
• Target oriented with strong focus on meeting SLA commitments.
• Eye for detail and accuracy | Research oriented
• High tolerance of ambiguity and flexibility Target oriented with strong focus.
• Experience in F&A applications [SAP, Oracle, any other ERP and MS Office applications]
• Good Attitude coupled with flexibility to work with the team and flexible to work in any shifts.

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our \xe2\x80\x9cpeople first\xe2\x80\x9d philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University

• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

• More time to do the things you love with flexible leave options, including purchased leave

• Take time to give back with charitable and emergency services volunteer days

• Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the \xe2\x80\x98bring your whole-self to work\xe2\x80\x99 philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

DXC Technology