Job Description

:Role Proficiency:Work under constant supervision to close service requests generate reports and other tasks assigned by managers.Outcomes: * Successfully handle the software licensing related requests in acquiescence with the appropriate SLAs adhering to Compliance Guidelines and Procedures

• Generate reports from ITAM tools like Service Now and Snow for software requirements and usage analysis purposes
• Track and ensure notice periods are met for Trials exceptions granted for temporary usages; thereby ensuring license compliance
• Identify savings opportunities through software re-harvesting and license optimization
• Download usage reports from various publisher portals for analysis.
• Prepare weekly and monthly reports of tickets by categories types and geographies to measure performance to SLA and other operational metrics

Measures of Outcomes: * SLA adherence of 95%

• Number of tickets handled
• Number of review comments
• Number of Non-Compliance during process audits
• Training or certifications performed xe2x80x93 2 per year

Outputs Expected:Tickets: * Expected to close all the tickets with at least 95% SLA adherence.

• Number of tickets handled in line with teamxe2x80x99s average
• Should not receive more than 2 negative review comments per quarter.

Compliance: * No non-compliance reporting during process auditsTraining: * Attend at least 2 trainings in a yearSkill Examples: * Ability to understand prioritize and escalate tasks to resolve issues quickly and make decisions promptly

• Excel skills
• A desire for continuous learning and skill development.
• Good verbal and written communication skills required.
• Good working in a team environment and with other teams
• Self-motivated and enthusiastic

Knowledge Examples:

• Tool Utilization: SNOW Service Now Flexera and SCCM etc
• Knowledge of MS Excel
• ITAM Best practices
• Foundation Level xe2x80x93 ITIL v3 or ITIL v4

Additional Comments:

• An administrative, inspection role xe2x80xa2 Doing reporting xe2x80xa2 checking inventory parts, inspecting inventory parts xe2x80xa2 Basic Computer skills xe2x80xa2 Able to read part numbers xe2x80xa2 Good in Microsoft Excel xe2x80xa2 Must be able to work shift xe2x80xa2 2 yrs IT background experience

Skills:Inventory Management,Information Technology,ComputerAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the worldxe2x80x99s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clientsxe2x80x99 organizations. With over 30,000 employees in 30 countries, UST builds for boundless impactxe2x80x94touching billions of lives in the process.

UST