Job Description

Job descriptionBusiness: HDPMOpen positions: 1Role Title: AVP Operations - ReconciliationsGlobal Career Band: 5Location (Country / City ): Malaysia / Kuala LumpurRecruiter Name : Nana NasrudinWhy join us?CPS Reconciliations is a centralized function accountable for producing reconciliations for Custody and Fund Services. The main function of the Reconciliations teams is to ensure that data held on the Group\xe2\x80\x99s systems agree with various third parties and between internal systems at a transaction and/or position level. This is done across various platforms/systems. The team will then allocate and escalate exceptions to the business areas responsible for resolving the discrepancies. The main tasks undertaken are:

• Identification and allocation of breaks to multiple business lines
• Having identified a break, the teams will inform the appropriate area of the need for action. As such, they interface with a number of other departments and business areas.
• Timely escalation of breaks and follow ups.
• Preparation and issuance of Management Information (MI) detailing exception details.
• Continuously drive change within the process.

The Opportunity:

• Responsible for the day to day management of the Reconciliations processes, providing full support to the CPS Management team and business areas.
• Functional responsibility and leadership for Manager, AMOs and Associates based in the Service Centers in Malaysia/Manila.
• To develop the management and leadership capabilities within the Service Centre KL/Manila, focusing on succession planning to ensure we meet current and future operational requirements. Active involvement in Centre wide activities (calibration, operations strategy, visitor management, and general escalation)
• Work closely with Business Partners/Stakeholders to ensure the effective and timely delivery of all enhancements the tactical improvements needed for existing processes.
• Lead the Risk & Control Agenda for the teams and continually drive this as part of day to day operations.
• Support where applicable, both tactical and strategic agenda for the CPS managed activities, ensuring the effective management of inbound migrations/de-risking from various jurisdictions.

What you\xe2\x80\x99ll do:Impact on the Business

• Limited Audit Points and Findings. On time resolution of Loss, SOX and Audit Point actions. Issues and Events captured near to issue date. Accurate and timely tracking and reporting of issues.
• Accurate and timely execution of tasks e.g. accurate minutes from meetings. Numbers of issues being reported to management as risk outside of the recognized escalation channels.
• Run the Day to Day BAU for HSS/HBAP Reconciliations.
• On time delivery of change tasks. Good governance and communication of change tasks and delivery date expectations within the control team and across the wider operations.
• To implement strategic agenda as set out by CPS Management.
• To demonstrate effective management oversight, over the implementation of process & control initiatives.
• Ensure Department complies with and completes Mandatory HSBC Risk Tasks on time \xe2\x80\x94 e.g. Internal Audits, External Audits, Risk Self Assessments, SOX reviews, Month End Signoffs

Customers I Stakeholders

• Quarterly Feedback on Function, Mid-Year and Year End Feedback.
• Attendance and participation in Risk & Control, Audit, Compliance Meetings.
• Attendance and participation in Change Meetings.
• Attendance and participation in Weekly/Monthly Business Calls
• Drive team to provide excellent customer service both to internal and external stakeholders

Leadership and Teamwork

• Leadership \xe2\x80\x94 Appropriate level of direction and management of multiple tasks to ensure that both line and change tasks and completed on time. Drive resolution of high risk issues across stakeholders \xe2\x80\x94 building focus and maintaining momentum to close issues out. Actively promoting high morale with control team and across operations. Ability to delegate tasks to direct effectively and manage their development.
• Teamwork \xe2\x80\x94 Ensure effective as a team member as well as a team leader \xe2\x80\x94 when delegated tasks provide succinct updates and deliver on schedule. Help to ensure that the team produces consistently high results and that the team is cross trained and able to complete all tasks when team members are out of the office
• To communicate concisely and effectively to staff, demonstrating personal vision and strategy.
• Conduct at least quarterly Exchange Sessions
• Drive an excellent team engagement score.

Operational Effectiveness I Risk & Control

• Numbers of issues being reported to management as risk outside of the recognized escalation channels.
• Accurate and timely updates on risk issue
• To define appropriate solutions or change initiatives and in so doing drive through efficiency improvements.
• Drive the Reduction of Risk events and ensure all preventive actions are fully implemented.
• Ensure CASS awareness is embedded within the teams.
• Assessing Manager for T&C Role

Completion of Records and Management Information

• Management information, other required data and communication are completed accurately and supporting statistics / reports / returns are presented within agreed timescales.

Compliance

• Ensure team member adheres to the Company\xe2\x80\x99s requirements including but not limited to Data Protection Act, Premises Security, Compliance issues / requirements.

Managing for Value

• \xc2\xad Identify ways for improving service / adding value / reducing costs in line with business goals.
• \xc2\xad Encourage and support initiatives originating within the team for implementation and recognition.

RequirementsWhat you will need to succeed in the role:Skills

• Good knowledge and understanding of the Recs Processes and Platforms.
• Strong understanding of the HSBC HSS & GBM Global Structure
• Ideally 10+ years tenure within an Investment Banking Operations environment, exposure to reconciliations functions is essential.
• Strong understanding of the Service Centre set up
• Ability to manage good relationships across multiple business lines and GBM/HSS Hubs
• Very strong people management skills \xe2\x80\x94 ability to steer and motivate directs providing a challenging and supportive environment for team members
• Ability to problem solve, articulate requirements and implement change.
• Strong leadership and teamwork skills
• Strong written and verbal communication skills
• Hitting Repeating Deadlines to a high standard \xe2\x80\x94 self-disciplined and organized
• Driving delivery across groups and by groups \xe2\x80\x94 chairing meetings, action point tracking and ensuring clarity of next actions - recording actions across multiple owners and tracking closure \xe2\x80\x94making things happen
• Attention to Detail, self-audit of own work \xe2\x80\x94 output will be used at the G4 and G3 levels and needs to be accurate
• Escalation \xe2\x80\x94 ability to recognize when a task should be escalated and following through to ensure management are aware
• Prioritization of tasks \xe2\x80\x94 planning deliveries will be a key to ensuring the right things are done first and expectations are managed well
• Multi-tasking and Close Out of Issues \xe2\x80\x94 managing more than one thing at once to on time closure

CASS Responsibilities (for CASS roles)

• Operating processes and controls which ensure protection of client assets and compliance with CASS rules.
• Ensure stock position been reconciled on daily basis within agreed PLA.
• Monies due to clients allocated within 10 business days and ensure cash accounts been reconciled with cash records system.
• Ensure the reconciliation tracker and evidence for MT950 stored on daily basis.
• Regularly sending daily completion reports and monitor aging breaks and circulated to investigation team.
• Continuously providing complete, accurate, timely, and transparent Management Information to Oversight Managers to ensure potential CASS risk in processes and controls is identified.
• Ensure CASS RP sign off on monthly basis and continuous update control references in the procedure.
• Maintaining CASS framework document; Toolkit with continuous monthly review to avoid any misses at our end.
• \xc2\xad Identification and timely escalation of breaches and near misses, and driving appropriate remediation.
• Ensure team are aware of the CASS requirements and full adherence by testing their competency.

What additional skills will be good to have?

• A degree in Accounting/Finance/management/Business Administration. Higher qualification not a bar provided aspirations commensurate with the position.
• Excellent knowledge and understanding of the Reconciliations Process.
• At least 3 \xe2\x80\x935 years\xe2\x80\x99 working experience in Global Banking & Markets, and experience in managing MI reporting, report analysis, change and administrative work.
• At least 3 years of supervisory skills with exposure to appraisals, counseling, team building and staff development.

You\xe2\x80\x99ll achieve more at HSBCHSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.*** Issued By HSBC Electronic Data Processing (Malaysia) Sdn Bhd

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