Job Description

Job Responsibilities * Responsible for the design of digital onboarding journeys in the Retail Digital, collaborating with the Product, Operations, Sales/Segment & Retail Digital teams. * Thoroughly understand the needs and behaviors of the add Job Responsibilities Responsible for the design of digital onboarding journeys in the Retail Digital, collaborating with the Product, Operations, Sales/Segment & Retail Digital teams. Thoroughly understand the needs and behaviors of the addressed segments to design the end-to-end customer journeys and experience in online onboarding / account opening. Operationalise these processes to fulfill the delivery of the value propositions to the customers by the Digital Bank in areas of acquisition. Drive continuous process improvements to further improve customer's experience for online onboarding Collect customers' service feedback and manage any customer complaints with regards to online onboarding. Research, track, monitor and measure acquisition funnel to identify technical and non-technical improvements. Identify, manage and implement improvements and enhancements for online onboarding processes. Ensure compliance to regulatory requirements and reporting Identify, manage and implement regulatory requirements for online onboarding processes. Ensure timely regulatory reporting. Job Requirements Experience in design and delivery of digital solutions to end consumers. Experience in designing customer journeys with an appreciation for customer pain points and solutions. Must demonstrate strong analytical, problem solving, communication and creative skills. Good understanding of banking processes. Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a difference.