Job Description

Singapore Bank in Malaysia looking for Customer Service Executive :

• Support Singapore customers
• Ensures highest standard of service delivery on personalised phone services to our customers.
• Responsible for answering incoming calls from clients and assisting them with their questions about the bank\'s products and services.
• Determine the needs of the consumers, make information clear, investigate every problem, and provide answers or alternatives.
• Alerts management of issues that require escalation for complete resolution or which may indicate a larger, underlying problem.
• Assigns or acts on any required customer follow-up in accordance with Contact Centre guidelines.

• Monthly fixed shift allowance
• Language allowance
• Transportation allowance (applicable for shift starts before 6am or
  ends after 12am)
• Quarterly performance bonus (KPI incentives)
• Annual performance bonus

• Degree in any discipline
• Candidates with a minimum of 2 years\xe2\x80\x99 experience are encouraged to apply
• Experience in Call Centre, Banking or Customer Service environment will be an advantage
• Possess a positive mindset with a \xe2\x80\x9cCAN-DO\xe2\x80\x9d attitude and passion to deliver quality customer service
• Possess a pleasant voice & good telephone etiquette
• Possess good communication skills (verbal and written English & Mandarin)
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7
  Call Centre service operations