Banking Customer Service 5 Days Work Week

Kuala Lumpur, Malaysia

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Key Responsibilities: * Client Support:

Handle inbound calls and emails from business clients regarding products, services, and account-related inquiries.
Provide professional and timely responses to client inquiries, ensuring high levels of customer satisfaction.
Issue Resolution:

Troubleshoot and resolve complex issues related to products, services, and technical problems.
Escalate unresolved issues to higher-level support or the appropriate department while ensuring prompt follow-up until resolution.

3. Compliance and Documentation:

Adhere to company policies, procedures, and industry regulations in all client interactions.

Requirements:

Experience: Previous experience in B2B customer service, preferably in a call center support environment.
Skills: Strong communication skills, problem-solving abilities, and a customer-centric mindset. Proficiency in CRM systems and technical troubleshooting.

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