Job Description

Your Day To Day

People

Attend and contribute to daily and weekly Food & Beverage departmental meetings. In the absence of a Manager/Assistant Manager, conducts shift briefings to ensure hotel activities and operational requirements are known To have a close working relationship with all stakeholders, restaurant managers and guests. Liaise with the Purchasing and Marcom team for artwork / promotional items required by the F&B department. Have a close working relationship with all section managers. Responsible to order stocks and to ensure par stock are sufficient. Responsible to update the E-Log after every shift on daily basis. Wear your uniform with pride and grooming as per hotel standard

Financial

Assist in controlling and analysing quality levels of products and service, guest satisfaction, merchandising and marketing, operating costs and sanitation. Establish and maintain effective employee relations. Develop formal training plans and conduct on the job training sessions for Food & Beverage Department employees and Kitchen team. Assist with the compilation of new menus and beverage lists. Handle festive reservations as well as seasonal promotions reservations and billing, including the sending of pro-forma invoices. Develop and maintain an active database for F&B marketing purpose. Actively provide feedback on products and what can be implemented to achieve the budget. To operate the POS and ensure oversee the cashiering are accordance to Finance compliance.

Guest Experience

Organize and coordinate all F&B Marketing and promotional events like appreciation events for the departments. Plan and conduct familiarization tours and site inspections when required. Maintain the guest database for the hotel's F&B special events. Meet and greet regular guests at the restaurant and bars. Respond to all guest's enquiries in regards to the Food and Beverage department and its operations.

Responsible Business

Inform the Food & Beverage Department on a daily basis of all relevant information on operational matters. Actively check all menus and collaterals and other sales products to ensure we are OBSM compliant. Handles administrative works when necessary, including monthly reports, Halal certification, Audits, Risk Assessment.

Accountabilities

Accountable for the F&B Administration and Marketing.

What We Need From You

Bachelor's degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field. 2+ years' related working experience. Must speak local language.

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