Basic Up To Rm 3500 Mandarin Speaking Customer Helpdesk Associate At Social Media Platform @kl (fresh Graduates Are Welcomed)
Brickfields, Kuala Lumpur, Malaysia
Job Description
Mohon
Kelayakan
- High proficiency in English + Mandarin (Both written + Spoken) + Cantonese (Plus Point)
- Candidate possess with 6 months of customer service / call-centre / front desk or any relevant experience is preferred.
- Must be able to work 24 hours rotational shift (9 hours per day, 5 days per week)
- Able to start work immediately (Intake date: 19 April 2023 & 3 May 2023)
- Required experience: (Diploma holder) minimum 1 year call centre / customer service; (SPM holder) minimum 3 years call centre / customer service
- Degree Holder (Without experience) is welcomed to apply!
- Experienced in handling livechat would be an added advantage.
- Resolving customer queries through calls, emails, and live chats
- Identifying customer needs and assisting them in using specific feature and functionalities in my client\'s social media platform
- Following up with customers to ensure their issues are resolved
- Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
- Constantly work towards improving customer experience
- Handle customers and vendors requests, as well as external communication with them
- Salary package: Basic Up to RM 3,500 + Allowances
- Working Location: KL Sentral (Strategic working location reachable by public transport
- MNC Working Environment.
- Paid Training Provided
- Annual Leave
- EPF + SOCSO
- Training Provided
- 5 Working Days
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Job Detail
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Job IdJD932074
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3500 per month
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Employment StatusPermanent
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Job LocationBrickfields, Kuala Lumpur, Malaysia
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EducationNot mentioned