Job Description

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Job Purpose : * Responsible for the success of BDC products especially foreign currency notes and remittance sales planning, sales execution, campaign execution, growing remittance business, meeting customers and drive activities.

• Manage performance & staffing of BDC to ensure profitability and productivity of BDC.

Key Responsibilities : * To achieve BDC Locations Sales, Revenue and Profit target set by Management

• To conduct sales / product presentation to customers as and when required, in order to introduce BDC products and services in order to build good relationship with customer.
• To plan and implement sales activities / BDC products initiatives according to strategies and policies set by the bank.
• To be well conversant with the changes of competition and marketing environment in order to provide feedback to management for appropriate action.
• To engage and work closely with CSD Branch Managers to leverage their existing relationships and work on their customers for BDC products.
• To build and expand segment of customer for each BDC product.
• To build and leverage on all potential customer leads to grow BDC sales and revenue.
• To strategizes and implement customer penetration strategies and develop defends against competition.
• To develop and grow Foreign Currency Notes business with equal emphasis for foreign tourist, local travellers, retailers, companies etc.
• To develop and grow Remittance business Over the Counter and Off Sites.

Systems & Assets

Ensure all relevant systems at BDC locations under his/her purview are running optimally and secured for daily operations.

Ensure all BDC locations Fixed Assets under his/her preview are fully accounted and in good running condition.

Ensure all BDC branding, logo and signages at BDC locations are in good condition.

Customer Relationship * Establish and maintain relationship with BDC customer base and business stakeholders and continuously nurture the relationship.

• To manage and ensure CX levels are met in accordance to the bank\'s guidelines and policies.
• Ensure customer complaints are resolve speedily and refer to Management immediately if unable to resolve at his / her level.

People Management * To build strong relationship with Regional Directors, Regional Managers and Branch Managers to ensure constant business referrals and vice versa.

• To project a professional business image at all times through high standard of BDC business knowledge, personal grooming, time management & housekeeping.
• Encourage to provide assistance in the form of knowledge sharing, ideas and approaches with the BDC team.
• Train, motivate, coach, counsel BDC staff in achieving their individual targets and KPIs.
• Duty roster, staff CX training, Staff grooming, regular DRM with staff, Sales pitch training, team work culture. (Pls segregate the items in a proper sentences)
• Work cordially with other BDC Managers and HQ support team.
• Ensure staff under purview are align with Management objectives and strategies.

Regulatory Compliance * Ensures compliance with CIMB Bank\'s policies and procedures, audit, compliance and BNM guidelines.

• Ensure compliance with Code of Sales Ethics and Governance.

Others * Prepare monthly reports to be submitted to head office.

• Resolve operational and administrative issues and escalate all critical or unresolved issues to head office.
• Monitor and provide competitor feedback and activities to Head office.
• Any other duties assigned by the Management whenever deemed necessary.
• Ensure the BDC locations cost / expenditures is manage optimally.

Job Specification :

• Degree or diploma holders in any discipline
• Minimum 2 year as BDC sales executive or related experience
• Excellent communication and customer-handling skills
• Self-motivated
• Must be willing to work on shift hours
• Must be well-versed in English and Bahasa Malaysia
• Ability to speak Mandarin or any other third language would be an added advantage
• Friendly, helpful and enthusiastic

CIMB