Job Description

Areas of Interest

Building Management, Customer Service, Facilities Management, Marketing, Project Management, Property Management, Sales Support, Transaction Management, Workplace Strategy

Location(s)

Petaling Jaya - Selangor - Malaysia

Purpose of the role

• To work as part of the Divisional Business Development team to achieve the Company\'s objectives for business growth.
• This role will report to the Head of Sales.
• Responsible for project management of the RFQ and tender process whilst producing innovative documents that are delivered on time and to the highest possible standard. This role will provide support to BDMs and to assist developing new business opportunities.
• The Bid Specialist is also to support internal and external marketing activities, event organisation and marketing presence at industry exhibitions and events, developing best practice and sharing with the wider business.

Main duties and responsibilities:

Bid Management

• Deal promptly and professionally with all pre-qualifications, distribute documents to BDMs as necessary and keep the opportunity lead fully updated on progress.
• Identify, review, evaluate and understand the requirements of identified business opportunities (RFPs and Workshop sessions) and work to create successful win themes and strategies for response.
• Projects management of RFPs and client workshops, from initiation to submission
• Supporting BDMs with creative and strategic input to RFP responses and manage the contributions of others supporting the bid to ensure timely delivery of best quality responses.
• Develop and deliver exceptional RFP documents and presentations in line with Company standards, using the specialist support functions (procurement, HR, QHSE etc) as well as local operational managers.
• Manage communication between the client and CBRE throughout the bid process (where necessary).
• Attendance at tender site visits, client meetings and preparation of presentations and workshop materials, where necessary.

Marketing and Events

• Raise the company profile by organising (and where necessary, representing CBRE at) industry events, networking events and promoting an image of professionalism at all times.
• Work closely with the central marketing team to provide draft press releases, content for the Weekly Round Up, ideas for article placement, new brochure content and other support for marketing collateral as necessary.
• Assist the Business Development team with preparation of materials for marketing events, presentations and client meetings.

Knowledge, Best Practice and Connection

• Liaise with other parts of the CBRE business to develop and share best practice
• Attend the monthly Bid Manager meetings
• Maintain and prepare information for myKnowledge, Innovation register and other centralised useful information, feeding directly to the Strategic Development Lead.
• Develop appropriate systems and structure to ensure a consistent approach to tender opportunities.
• Develop and build professional customer relationships with existing, new and potential clients. Build relationships with operational managers and support functions. Maintain excellent relationships and after sales support to build mutual confidence in line with the agreed business strategy.

Learning and Development

• Keep the Division BD team and wider division up-to-date with industry developments, maintaining awareness of competitor activity and market trends.
• Facilitate internal and external training for BDMs.

Reporting

• Maintain and prepare up-to-date input for internal Sales Reporting and other reporting requirements such as tender production costs.
• Attend Sales MMMs and other necessary meetings
• Provide detail of new wins to Strategic Development Lead for the FM Database/BatchGeo
• Maintain historical records and relevant contract documentation in the support of tenders and re-bids for the Business.

General

• Act as main contact to the BD team in absence of the HOS and provide any support (administrative or other to team where necessary).
• Update team diaries with site visits, important dates, deadlines and any other relevant information.

Nature of role

• Primarily office based and internally facing although there may be some meetings with clients, where appropriate
• Out of hours work may be required to meet tight deadlines as set by customers
• All work and opportunities are to be treated as highly confidential

Person Specification and Key Competencies

Education

Related higher educational qualifications to degree would be beneficial

Desirable Experience

• A minimum of 3 years work experience in a sales environment
• Experience of meeting tight deadlines
• Experience of preparing detailed written documents and reports to a high standard
• Experience of dealing with and co-operating with a wide range of people

Character

• Must be able to influence others and engender confidence.
• Be able to prioritise demands and make decisions under pressure
• Work as part of a multi-disciplinary team
• Provide support to other areas of the business on occasions, as required
• Be self-sufficient and be able to work on your own as well as in a team

Customer understanding

Must demonstrate a good understanding of the requirements of customers in respect of the provision of Facilities Services.

Communication

Must possess the ability to communicate effectively with staff, customers and suppliers at all levels.

IT

Must possess excellent IT skills e.g. reporting \\ database management.

Teamwork

Must demonstrate the ability to develop good working relationships with colleagues

Planning

Must possess the ability to plan ahead to achieve results

Commitment

Must have the ability to demonstrate a positive and self-motivated attitude towards the organisation and the achievement of objectives

Work Completion

Must display the drive and determination to complete work effectively on time.

Aptitudes

• Excellent verbal and written communication skills. Must have an eye for detail and be conscious and methodical in approach
• Must enjoy a fast-paced sales environment

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry\'s most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

CBRE