Job Description

Join our innovative team at Tribe, where we partner with global leaders in mobile gaming to deliver exceptional player experiences. We're seeking passionate individuals who thrive on helping others and want to build a career in the dynamic gaming industry.

Position Summary

As a Bilingual Player Support Specialist, you'll serve as the vital connection between our premier gaming partner and their global player community. Your fluency in Mandarin and English will be essential in delivering outstanding support and fostering positive player relationships through digital channels.

Key Responsibilities

Deliver premium support services to international gaming communities through digital communication platforms Investigate and resolve player technical issues and general inquiries with precision Manage multiple support systems and knowledge bases to provide accurate, timely solutions Document player feedback and escalate critical issues through proper channels Maintain exceptional quality standards while meeting performance objectives

Qualifications & Requirements

Full professional proficiency in Mandarin and English (both verbal and written) Minimum one year of professional experience in digital customer support Technical aptitude with ability to navigate multiple software systems simultaneously Familiarity with Microsoft Office applications and digital communication tools Flexible availability for rotational shifts, including evenings and weekends Personal computer/laptop and reliable high-speed internet connection

We Offer

Permanent work from home arrangement Paid professional training program Clear career progression path with strong internal promotion record
Qualified candidates who meet the above requirements are encouraged to apply. Send your resume via

WhatsApp to +60 11-2621 0351 (Jeselyn)

for immediate consideration. Successful applicants will be contacted for virtual interviews scheduled on Tuesdays or Thursdays between 2:00 PM - 3:30 PM.

Job Type: Full-time

Pay: RM3,000.00 per month

Benefits:

Professional development Work from home
Application Question(s):

Can you attend an interview on either Tuesday or Thursday, anytime between 2:00 PM and 3:30 PM? Are you agreeable to a monthly salary of RM3,000? Can you commit to rotational shift which may include midnight and weekend schedules? Do you have prior experience working in customer service or call center environments? Are you available to start immediately?
Work Location: In person