Job Description

Responsibilities

Required a good communication skill and able to handle customer complaints Deliver fast response and consistent service to Customer Service & Billing Enquiries via phone and helpdesk Effectively reply to other Non-Technical Enquiries via phone and helpdesk. Assist customers on matters related to their accounts helpfully. Responsible for making outbound calls to customers on customer's service follow-ups and other related matters Process orders proficiently. Assist in generating of outstanding billings, prepare aging schedules of Accounts Receivables (AR) and other relevant documents, according to the controlling procedures adopted by the Company Ensure all overdue accounts are treated as per the Collection Treatment process Requires sufficient and effective follow-up actions taken on all overdue accounts especially high balances accounts. Do follow-ups with the customers consistently. Attend to Ad-hoc task assign by manager.

Benefits:

EPF/SOCSO included Weekend duty allowance Performance bonus Annual company trip Clinic medical claim

Requirements:

Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology, Business Studies/Administration/Management, Sales & Marketing, Finance/Accountancy/Banking or equivalent. Required skill(s): Computer Knowledge, Internet Know How. Preferred skill(s): HTML, Programming, Web Hosting and Domain Name Know How. Knowledge of the WHMCS system will be an added advantage. Required language(s): Chinese, English, Malay Excellent oral presentation and written communication skills in both English and Malay. Confident and optimistic personality with creative vision. Applicants must be willing to work in Kuala Lumpur. Applicants must be willing to work on weekend and public holiday. Applicants should be Malaysian citizens or hold relevant residence status. Fresh graduates/Entry level applicants are encouraged to apply.
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Additional leave Flexible schedule Free parking Opportunities for promotion Professional development
Work Location: In person