Job Description

Responsible for managing the sales, operations, asset protection, and human resources function of the boutique to assure a great customer experience and optimum profitability. Boutique managers motivate and inspire their team to achieve productivity and sales goals.

Location: Starhill, Kuala Lumpur
Industry: Luxury Watch

Responsibility

(A)Sales and Boutique Operations

• Develop business strategies to raise boutique's customer's pool, expand store traffic and profitability. Contribute solutions to help increase market share.
• Ensure the good functioning of overall sales process in boutique.
• Implement strategies that are in accordance to the group's guideline to help boost performance of boutique.
• Monitor sales KPI for boutique, provide solutions to reach overall team's target.
• Ensure best presentation of boutique team and product collection, maintain outstanding store condition and visual merchandizing standards.
• Provide the monthly rolling sales forecast and participate actively in budget forecast, LE1 and LE2 process.
• Work closely with marketing team for marketing activations in boutique and manage within allocated budget.
• To be involve in key marketing events to develop networks and discover new partnerships.
• Report on boutique activities, buying trends, customer needs and any other boutique-related issues to the Regional Retail Manager.
• Be consistent in providing high level of customer satisfaction, including aftersales experience and apply Group's recommendations.
• Monitor and manage customer database (CRM) ensuring accuracy of client's data.
• To deal and manage all customer related issues.
• Responsible for complete store administration and ensure compliance with policies and procedures and boutique chart.
• Responsible for inventory management and quality.
• Supervise all payment procedures and execution, management of cash as well as all export or border related procedures.

• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. Create a positive working environment within the team.
• Define individual targets for each staff member linked to boutique's KPIs, conduct personnel performance appraisal to assess training needs and build career paths.
• Respect budgets and achieve targets to ensure efficient boutique operations.
• Provide support to the sales forces when needed.
• Be involve in hiring, promotion and any other disciplinary by providing recommendations.
• Oversee the scheduling of boutique personnel.

• Prefer from luxury merchandising (preferably watches) background or presentable and professional from hotel & hospitality industry, airlines etc.
• Must be strong in client management, relationship management, and customer service, strong communication in English.