Job Description

As a Boutique Supervisor at Eastern & Oriental Express, a Belmond Train, you will be at the forefront of delivering exceptional customer service within a relaxing and luxurious atmosphere. Your primary responsibility will be ensuring our guests receive a rejuvenating and personalized boutique sales experience that surpasses their expectations, contributing to the overall opulence of their journey. If you're looking to develop your skills and be part of the future of luxury, this is your moment.

Executing sales of a curated collection of boutique products, including DIOR items, exclusive Belmond Boutique offerings, limited edition merchandise, and fine jewelry. Providing expert consultations to guests, understanding their individual needs and preferences to guide them toward the perfect purchase. Proactively recommending and promoting complementary products and services to enhance the guest experience. Maintain an in-depth knowledge of product lines, including special and limited edition items, to effectively communicate their unique value to guests. Cultivate lasting relationships with guests through personalized attention and exceptional service, fostering brand loyalty and repeat business. Uphold the highest standards of presentation and cleanliness within the boutique, ensuring a visually appealing and inviting environment. Collaborate with other departments to seamlessly integrate the boutique experience into the overall guest journey. Stay current with luxury retail trends and competitor offerings to identify opportunities for innovation and improvement.

Eastern & oriental express: a living legend



Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend with sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime.



Everything about our train is extraordinary - and we want you to be, too.



We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.


The Belmond & LVMH Family



The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

Requirements

Prior experience in a luxury retail or boutique environment is essential, with a preference for candidates who have worked with high-end brands. Proven ability to achieve sales targets and provide exceptional customer service. Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds. A strong understanding of luxury goods, including fashion, jewelry, and accessories. Familiarity with DIOR products is a plus. Demonstrated leadership skills, with the ability to motivate and mentor a team. Excellent organizational and time management skills, with the ability to manage multiple tasks simultaneously. Strong problem-solving skills, with the ability to resolve guest issues quickly and efficiently. A high level of professionalism, with a polished appearance and demeanor. Fluency in English is required. Additional language skills are an asset, particularly those relevant to the Eastern & Oriental Express's clientele. A high school diploma or equivalent is typically required, with a preference for candidates with a degree in a related field. The ability to stand for extended periods and lift moderate weights may be required. Familiarity with LQA standards and best practices for luxury service. Experience implementing and maintaining LQA standards within hospitality environment. A commitment to delivering exceptional service that consistently meets and exceeds LQA expectations.
We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude.



International exposure will be considered a plus. You must speak English. Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.



Experience in the hospitality industry is a bonus, but not a necessity.

Benefits

At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

Competitive salaries and insurance plans. Complimentary and preferred rate experiences at our iconic destinations. Wellness programs Meals and uniforms are provided.

Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys.



Location:


Malaysia, Johor Bahru
Department:


On-board staff & Crew
Employment type:


Contract
Experience:


Mid-Senior level