Job Description

MalaysiaJob details Posted 20 May 2024 SalaryRM12000 - RM16000 per month LocationPetaling Jaya Job type Discipline Reference273462_1716202471ConsultantBusiness Manager, Global Business ServicesFeaturedBPO/SSC Services Delivery Manager - AP & AR Finance HelpdeskJob descriptionAbout our Client

• Company with excellent global support and training
• Excellent Remuneration Package & Career Plan
• Regional exposure to work with multiple country

Our Client is a Multinational Company and a top leader in its respective industry. Being a public listed MNC with over billions of revenues, they invest massive resources into their staff training programme to develop their people from the ground. They are currently looking for SSC Service Delivery Managers on Accounting Services AP, AR & admin Helpdesk divisionJob Responsibilities

• Looks after SSC/BPO operational support tasks across AP, T&E, OTC and Administartive Desk
• Responsible for the delivery of the Helpdesk service across the APAC region
• Managing and supporting a team of F&A Helpdesk analyst managing their case load assignment and skill via the support case management solution (ServiceNow Customer Service Management (CSM)
• Manage improvements and escalations, ensuring that impact on business critical functions is minimized
• Monitoring team performance and developing feedback reports for management
• Strong Team Leadership skill and performance management - Providing exceptional leadership skills, providing personal development guidance and mentoring to team members.
• Manage internal stakeholder requirements and challenge their thinking so that a solution is developed and delivered that meets expectations in terms of cost and quality.
• Apply and promote the use of global processes and engage in networks to promote best practice and increase corporate understanding so that the process can be continuously improve
• Execute the analysis of trends from multiple data sources to inform future improvements.
• Deliver a performance measuring culture that provides timely feedback and insights so that issues are resolved early.

Main Requirements

• At least 3 years of MANAGERIAL experience managing at least 10 or more staffs
• Experience working within SSC or International MNC with regional exposure will be great
• Strong communication skills
• Someone who is innovative with critical thinking
• Excellent analytical thinking skills with the initiative to voice out opinion

How to Apply
Submit your resume and APPLY NOW by clicking the button below. or for quicker response, email to Andrew.chua@ambition.com.my by quoting \'Service Delivery Manager\'For similar roles, please visitData provided is for recruitment purposes only. *LI-FAIf this job isn\'t quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.Sign up for job alertsIf you are a human, ignore this field Create alertYou agree to ourShare this jobBPO/SSC Services Delivery Manager - AP & AR Finance HelpdeskPetaling Jaya Posted about 15 hours agoQuick LinksConnectWe are committed to Building Better Futures for the organisations we work for, the professionals we help, and our own employees.

Ambition