Job Description

At AIA we\xe2\x80\x99ve started an exciting movement to create a healthier, more sustainable future for everyone.

It\xe2\x80\x99s about finding new ways to not only better people\'s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

To deliver a personalized and positive experience to customers (agency members and/or customers) by engaging and interacting with our customers, offering the right solutions, and delivering our service promises.

Career Objective:

To deliver a personalized and positive experience to customers (agency members and/or customers) by engaging and interacting with our customers, offering the right solutions, and delivering our service promises.

Job Responsibilities:

1. Provides product and service information through face-to-face service delivery channel that meets and exceeds the defined service standards.

2. Promote Self-Serve Facilities by engaging, educating & encouraging customers & agencies to use & sign up.

3. Attends & resolves product/service problems and complaint by providing end to end solution.

4. To handle escalations from internal and external team members by initiating discussions and providing recommendation for solutions.

5. Handle back office admin and manage documents scanning follow predetermined cut off time

6. Project Involvement (ad-hoc / routine) - to participate and contribute within predetermined timeline, where assigned.

7. To be a Subject Matter Expert (SME) and facilitate training session.

8. Performs other responsibilities and duties periodically assigned by superior(s) in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA