Branch Mgr (reg M)
Johor, Malaysia
Job Description
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Working Hour Regular Hours
Monday - Friday
Business Area Community Banking
Location Malaysia - Johor
Description
Primary Objective:
- Managed SME-Focused branch which cater for to the specific banking needs for SME customers.
- Provide leadership and management to the branch sales and operations teams to deliver the annual sales growth targets and branch MOP/PBT
- Responsible for all loans/financing and deposit products across retail and SME
Key Responsibilities:
Strategy and Planning
- Develop, implement and manage the mega branch sales and operations plan to achieve the branch target
- Set, review and communicate sales targets to all levels of staff across the branch
- Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
- Maintain awareness of competitor activity and industry best practices
- Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
- Approve quality credits as per approving matrix
- Develop and maintain network of business contacts, especially Corporate & SME customers
- Promote the core values of the Bank
- Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
- To adequately train and develop branch staff
- Ensure clear customer focus across the Branch to produce high standard of customer service in line with the quality and standards set by the Bank
- Resolve customers\xe2\x80\x99 complaints and attend to requests in a timely manner
- Ensure that there are no adverse reports from the audit findings of the branch
- Ensure compliance to the policies and procedures set by the Bank
Requirements
Requirements:
Bachelor Degree - Any related field(s).
- Professional Banking Certificate
- Minimum 8 years of working experience in branch banking/CBBC
- Strong understanding of all loans/financing and deposit products across retail and SME
- Strong leadership, relationship building skills in SME and retail customer segments
- Good written and verbal communication skills
- Strong credit knowledge in SME
- Strong problem solving skills
- Excellent interpersonal and communication skills
Benefits
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards
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Job Detail
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Job IdJD913219
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohor, Malaysia
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EducationNot mentioned