Job Description

Description Primary Objective: Managed SME-Focused branch which cater for to the specific banking needs for SME customers. Provide leadership and management to the branch sales and operations teams to deliver the annual sales growth targets and branch MOP/PBT Responsible for all loans/financing and deposit products across retail and SME Key Responsibilities: Strategy and Planning Develop, implement and manage the mega branch sales and operations plan to achieve the branch target Sales Management Set, review and communicate sales targets to all levels of staff across the branch Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met Maintain awareness of competitor activity and industry best practices Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products) Approve quality credits as per approving matrix Develop and maintain network of business contacts, especially Corporate & SME customers People Management Promote the core values of the Bank Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix To adequately train and develop branch staff Customer Service Management Ensure clear customer focus across the Branch to produce high standard of customer service in line with the quality and standards set by the Bank Resolve customers\' complaints and attend to requests in a timely manner Compliance Ensure that there are no adverse reports from the audit findings of the branch Ensure compliance to the policies and procedures set by the Bank Requirements Requirements: Bachelor Degree - Any related field(s). - Professional Banking Certificate Minimum 8 years of working experience in branch banking/CBBC Strong understanding of all loans/financing and deposit products across retail and SME Strong leadership, relationship building skills in SME and retail customer segments Good written and verbal communication skills Strong credit knowledge in SME Strong problem solving skills Excellent interpersonal and communication skills Benefits Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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