Job Description

Key Responsibilities

Daily Operations Management

Ensure the outlet's daily operations run efficiently and without disruptions. Take proactive steps to resolve operational challenges and address customer service issues while maintaining high service standards. Consistently monitor inventory levels and manage restocking to maintain optimal stock without excess ordering.

Staff Management

Lead and supervise outlet staff, ensuring their performance meets operational expectations. Prepare and manage work schedules to ensure adequate manpower for each shift. Conduct training and coaching sessions to foster team spirit and improve individual and team performance.

Customer Service

Ensure a high level of customer service is delivered consistently across the outlet. Respond to customer complaints or feedback promptly and professionally to ensure customer satisfaction and loyalty.

Sales & Productivity Management

Work closely with the team to achieve sales goals and enhance overall outlet productivity. Track daily sales performance and generate reports for management review. Analyze sales patterns and provide recommendations for improvement.

Compliance & Safety

Ensure that all staff adhere to company SOPs and safety procedures at all times. Uphold strict standards of cleanliness, hygiene, and workplace safety.

Requirements

Minimum Diploma in Business Administration, Retail Management, or a related field. At least 2-3 years of supervisory experience, preferably in retail or food & beverage. Strong leadership abilities with the capacity to motivate and lead a team. Excellent interpersonal and communication skills. Able to work independently and manage outlet operations with minimal supervision. Strong problem-solving skills and the ability to make quick decisions under pressure. Proficient in Microsoft Office and basic knowledge of POS systems. Willing to work shifts, including weekends and public holidays. Results-driven with a strong focus on delivering customer satisfaction.
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Education:

STM/STPM (Preferred)
Experience:

Supervising: 1 year (Preferred)
Work Location: In person