Job Description

\xef\xbb\xbfClient Background:Online share trading the way it should be.As Australia\'s newest online broker, our client aim is to make online share trading and investing the way it should be. That means they want to bring real value and innovation to traders and investors with no complicated pricing plans, no catches and no complexity. Just simple, easy to use, great service for online broking at an affordable price.Industry: Stockbroking industryLocation: KL Eco CityHeadcount: 1Tenure: PermanentRemuneration: Basic salary and allowancesResponsibilities:\xc2\xb7 Resolve client requests and enquiries via calls, emails and live chats in relation to account opening, security quotes, orders, client portfolios, share transfers, corporation actions, product offerings and services of the Online Trading platform and other queries relating to share trading\xc2\xb7 Maintain client accounts and liaise with other internal departments to effectively resolve client queries\xc2\xb7 Participate in project work as required\xc2\xb7 Participate in outbound calling as requested\xc2\xb7 Customer training and troubleshooting\xc2\xb7 Keep abreast with products and offerings through briefings, training, product write-ups and other materials\xc2\xb7 Escalate higher level issues such as complaints to the appropriate officer\xc2\xb7 Continual education on the ASXRequirements:\xc2\xb7 Excellent command of the English language (written and spoken)\xc2\xb7 A recognized Degree in Business/ Accounting/ Finance/ Management or relevant professional qualifications would be preferred\xc2\xb7 Experience in a contact centre environment would be desirable\xc2\xb7 Keen interest in stockbroking and financial investments\xc2\xb7 Customer focused with great interpersonal skills\xc2\xb7 Keen and willing to learn about the Australian Stock Exchange\xc2\xb7 Positive attitude and great team spirit\xc2\xb7 Internet savvy\xc2\xb7 Ability to think on your feet and multitask\xc2\xb7 Applicants should be Malaysian citizen or hold relevant residence status\xc2\xb7 Must be willing to work in Kuala Lumpur\xc2\xb7 Must be willing to work Australian and US ShiftOther skills (desired but not essential):\xc2\xb7 Experience in equity or futures market\xc2\xb7 Experience with Microsoft Office suite of productsIf you are interested in the position, kindly apply directly online by clicking on the \xe2\x80\x9cApply\xe2\x80\x9d button. Thank you.Sub Specialization : Banking and Financial Services;Equity Capital Market
Type of Employment : Permanent
Minimum Experience : Fresher
Work Location : Kuala Lumpur

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