Job Description

The Role Responsibilities

Strategy

The FM Communications and Engagement team is responsible for the strategy and delivery of internal communications and engagement across Financials Markets, and to develop industry leading knowledge centre and training programs through various channels, platforms and partners.

Business

This role is a key position in the FM Communications and Engagement team with involvement in all aspects of internal communications, knowledge management and employee engagement. This person will work in close partnership with FM Management Team, Product Managers, FM Business Managers, Technology, HR, Operations, and other internal functions to deliver high quality content that can be used across online channels.

Key Roles and Responsibilities

Communications and Content Creator

• Institutionalise and adhere to the FM Comms Framework for the efficient delivery of all internal communications.
• Support the FM Communications and Engagement refresh - execute next set of priorities (for Business MT, Townhalls and delivery of strategic messaging).
• Work across all FM businesses and functions to manage FM comms pipeline.
• Reporting and analysis of FM Comms engagement metrics.
• Partner with Product COO / Owners / Managers to roll out / refresh content with optimal tagging properties to achieve SEO (search engine optimisation).

Employee Engagement

• Drive top down / bottom up business connectivity on forthcoming early careers redesign and Future banker FM programmes.
• Actively promote, increase awareness and usage of learning tools available internally and externally.
• Collaborate with Product Managers to develop training materials including internal platform applications (such as S2BX, Cortex, Sales \xe2\x80\x93 Trader Workflow, BTS, ION, CAT, Blade) to enable FM teams to fully optimise these technological tools; as well as client facing content (such as case studies and user guides) for client marketing and internal awareness.
• Support employee engagement initiatives aligned with MyVoice (annual employee survey) action plan and track progress.

People and Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations amongst colleagues and work in collaboration with risk and control partners.
• Actively communicate vision, priorities and progress to the business to foster engagement, awareness and motivation.
• Contribute to continuous process improvement and sharing best practice.
• Adherence to all relevant regulatory regimes.

Risk Management

• Awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
• Ability to interpret the Group\xe2\x80\x99s financial information, identify key issues based on this information and escalate accordingly.

Governance

• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Support delivering \xe2\x80\x98effective governance\xe2\x80\x99; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

Internal

• FM COO MG
• FM COO Team
• FMMT
• FM BMT
• FM Sales Global and Regional Heads
• FM Heads
• FM Macro Trading
• FM Global Credit Markets
• FM Technology
• FM Operations
• FM HR
• CCIB COO and Communications team
• Group and Regional Support Functions

Our Ideal Candidate

• Relevant and direct experience in business aligned communications or COO roles.
• Exceptional communication skills, both written and verbal.
• Excellent active listening skills.
• Problem solving and root cause identification skills \xe2\x80\x93 i.e. methodical and thorough.
• Ability to clearly articulate messages to audiences ranging from C-Suite to working level staff.
• Flexible and adaptable; able to work in ambiguous situations.
• Resilient with a propensity to persevere.
• Forward looking with a holistic approach.
• Must be a team player and able to work collaboratively with and through others.
• Well versed with Business Agility principles, Agile certification would be a plus.
• Experienced with large-scale organizational change efforts.
• Strong understanding of commercial FM business.
• Track record of influencing stakeholders across functions / business areas to achieve a common goal.

Role Specific Technical Competencies

• Client Data Analytics
• Business - Market Knowledge
• Business - Products and Processes
• Business - Financial Analysis and Control
• Information Systems - Applications and PC Skills
• FM - Economic Analysis and Macroeconomics
• FM - Products - Foreign Exchange

\xc2\xadAbout Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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