Job Description

Job description Why join us . DBS Transformation Services is part of the Deputy Chief Operating Office (DCOO), supporting the DBS transformation agenda by accelerating and delivering effective change globally, with capabilities across consulting, programme/project management, business analysis and portfolio management . The Global DBS & ASP Transformation Services Senior Business Manager role will directly support the Global Head of DBS & ASP Transformation Services, and is responsible for: o Providing business management support including headcount and financial management and setting monthly cadence for planning, forecasts and reporting o Providing operational management support for the execution of the DBS Transformation Services strategy, including governance and people & engagement o Leveraging the wider DCOO Chief of Staff community to support the execution of their responsibilities . The role\'s remit covers both global oversight and the Asia Pacific (ASP) HUB What you\'ll do: Performance: . Work in close collaboration with DCOO and DBS Transformation Services stakeholders to support the execution of the DBS Transformation Services strategy . Work with key stakeholders including the DCOO Chief of Staff team to manage and control financial and headcount plans . Maintain the DBS Transformation Services workforce strategy, including location, hiring and organisational design . Support the implementation of DBS Transformation Services\' people and engagement plan, communications and skills matrix, in conjunction with DCOO and HR Transformation: . Support project work and initiatives across the wider DBS Transformation Services agenda, both globally and in Asia Pacific . Build transformation business cases including programme oversight of centrally-driven initiatives . Provide strategic partnership with the DBS Transformation Services senior leadership team to drive performance and cultural change required of a high performing and agile organisation Governance: . Partner with the DCOO Chief of Staff team to ensure the Global Head of DBS & ASP Transformation Services is fully prepared and briefed for key governance meetings and committees including senior executive and board forums, supplier meetings, as well as regulator engagements. This includes providing strategic insight and support for any papers, briefing notes and follow up on key actions. . Liaise with stakeholders across DBS Transformation Services to proactively identify and resolve challenges to the delivery of objectives . Ensuring all regulatory and legal commitments are met and provide proactive issue management Stakeholders: . Engage with stakeholders across DCOO to support delivery of DBS Transformation Services\' strategic goals . Serve as an integral interlink between the DCOO Chief of Staff team and DBS Transformation Services\' HUBs . Provide analysis and support to external parties (e.g. regulators, suppliers) as needed - either in response to queries/audits or proactively through stakeholder management Leadership & Teamwork: . Lead by example, demonstrate core behaviours and values including professionalism, teamwork, focus, drive and determination . Ensure effective and open communication across DBS Transformation Services and broader DCOO communities, delivering standards, collaboration and effective people interaction . Leverage services provided by DCOO Chief of Staff to effectively deliver responsibilities Above list is not exhaustive & covers core responsibilities expected of the resource securing the role. Additional responsibilities may form part of the role depending on the project, programme or portfolio where the resource is assigned / on boarded. Requirements What you will need to succeed in the role: Knowledge & Experience . Educated to graduate degree level in business management related field or associated relevant business experience . Proven ability to build strong working relationships with senior stakeholders and able to effectively manage the demanding requirements of the role amidst a fast-paced, rapidly changing environment . Excellent verbal and written communications skills required, with an ability to present complex issues confidently and concisely to executives and non-executives using simple language to accommodate globally distributed stakeholders . Ability to engage with team, colleagues and business partners collaboratively to deliver at pace . Outstanding relationship management, collaboration and influencing skills . Planning experience within a COO/CAO function preferred . Strong financial/analytical background and proven ability in financial/analytical reasoning, including being able to contextualise financial data into business activities and conclusions . Understanding of the HSBC Group and its strategy, structures and processes . Knowledge of Digital Business Services / Transformation Services - functionally, operationally and financially What additional skills will be good to have . Degree in related field or commensurate practical experience . Industry certifications i.e. PMP, CBAP, MSP, Change Management. Optional ACP, Master Black Belt - Six Sigma, TOGAF. You\'ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\' Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ...Issued by HSBC Electronic Data Processing (Malaysia) Sdn Bhd... . The information contained in this job description is a true and accurate reflection of the job as specified.

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