Job Description

Education background:

• Degree or Diploma in Banking or Finance preferred.
• Must have B2 level English Language proficiency.

Minimum Skills Required:

• 1 year work experience in Fintech, Banking and Finance industry.
• Call center experience is preferred.
• Decision-making skills and analytical skills are highly needed competencies due to nature of the program.
• Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions.
• Good time management skills.
• Can work under pressure and can deliver set goals.
• Confident in handling complex situation.
• Conversant and able to convey messages.
• Ability to effectively respond to customer needs.
• Interpersonal skills required to work well with others Ability to follow directions.
• Ability to use the desktop computer system.
• Ability to navigate within web-based applications.
• Ability to multitask.
• Ability to learn at a fast pace.
• Good comprehension and listening skills.

Responsibilities

• (May perform other duties as requested that may not be specifically addressed in this document).
• Provide timely support to customers through available communication channels: email, chat, inbound & outbound calls.
• Handle (United States) customer\xe2\x80\x99s concerns related to fintech, banking and finance in a positive and professional manner.
• Identify and escalate priority issues through proper channels when necessary.
• Works with other team members in identifying better ways in providing better customer support.
• Participate in additional training courses as required. \xc2\xa7 Maintains and improves quality of service by giving recommendations.
• Keeps job knowledge up to date by attending upskill training to improve skills.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies set by the company.

Interested candidates please submit your application through Jobstore