Job Description

Mohon

Kelayakan

• Job Title: Customer Success Specialist- Mandarin + English.
• Location: One Precinct, Bayan Baru Pulau Pinang.
• Shift: 5 working days (Rotational Shift).
• Fresh Graduates are welcome to Apply.

Tanggungjawab

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer\'s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client\'s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintains and improves quality of service by sharing suggestions and recommendations.
• Keeps job knowledge and skills up to date by attending training and continuously learning.
• Meets all key performance indicators set by the company and client.
• Adheres to the policies and procedures set by the company and client.

Manfaat

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical & Insurance Coverage
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.

Manfaat tambahan

• Allowance Provided
• Training Provided

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