Job Description

Requirements :

Min Degree in Food Service Management, Business Management or equivalent. MBA is advantage. At least 2 years of experience in a management role in the F&B industry. Possess basic skills in using POS systems (StoreHub). Excellent communication, leadership, and problem-solving skills. Able to work in a fast-paced environment and manage pressure effectively. Basic knowledge in marketing. Salary range is based on experiences and qualifications.
Job Scope :

1) OPERATIONS MANAGEMENT

Skilled in managing the daily operations of a cafe comprehensively, including the ability to identify management needs and source as well as appoint suitable experts in related fields to meet organizational objectives. Supervise and ensure the smooth daily operations of the cafe. Organize operational plans to improve service speed and customer satisfaction.

2) LEADERSHIP & STAFF MANAGEMENT

Provide daily briefings, guidance, and training to new and existing employees. Monitor staff performance and carry out evaluations and improvement actions.

3) QUALITY & HYGIENE CONTROL

Ensure food and beverage preparation standards are followed. Maintain cleanliness and safety across the entire cafe, including the kitchen and restrooms.

4) REPORTING & IMPROVEMENT

Prepare daily/weekly reports on sales, operational issues, and customer feedback. Provide suggestions to enhance service quality and productivity.

5) PROMOTIONS & MARKETING

Support the implementation of cafe promotions and ensure staff communicate promotional information to customers effectively.

Contribute ideas to the marketing team or manage social media when necessary.

6) INVENTORY MANAGEMENT

Manage stock and ensure there is no wastage of raw materials.
Job Type: Full-time

Pay: RM3,500.00 - RM4,000.00 per month

Work Location: In person