Job Description

• A degree in Food & Beverage, hospitality management, business administration, or a related field is preferred.
• Fluent in spoken and written English and Chinese. (In order to attend to English and Mandarin speaking guests\' needs and complaints promptly and politely.)
• Proven at least 3 years of experience in managing a cafe or similar establishment, including staff supervision and operations management.
• Strong ability to ensure high levels of customer satisfaction and handle complaints or issues professionally.
• Comprehensive understanding of health and safety standards, ensuring compliance and maintaining a clean, safe environment.
• Possess good initiative and leadership skills.
• Mandarin speaking required for this position under the requirement section will be advantage

ResponsibilitiesOperational Management:

• Oversee the daily operations of the caf\xc3\xa9, ensuring all activities run smoothly.
• Develop and implement operational policies and procedures to enhance efficiency and customer satisfaction.
• Monitor and ensure compliance with health and safety regulations.
• Maintain the cleanliness and presentation of the caf\xc3\xa9 to high standards.
• Liaise closely with the kitchen supervisor to ensure smooth operation flow and deliver guest feedback/opinion of the food.

Customer Service:

• Lead by example in delivering outstanding customer service.
• Address customer inquiries and complaints promptly and effectively.
• Monitor customer satisfaction and implement improvements as necessary.
• Foster a welcoming and customer-focused environment.

Staff Management:

• Recruit, train, supervise, and evaluate caf\xc3\xa9 staff.
• Create and manage staff schedules to ensure adequate coverage and efficient operation.
• Conduct regular performance reviews and provide coaching and development opportunities.
• Foster a positive, inclusive, and productive work environment.

Inventory and Supplies Management:

• Oversee inventory management, ensuring optimal stock levels of all supplies and products.
• Develop and maintain relationships with suppliers and vendors.
• Implement cost-control measures without compromising quality.
• Ensure all products are stored and rotated properly to maintain freshness.

Marketing and Promotion:

• Develop and implement marketing strategies to attract and retain customers.

Quality Control:

• Ensure high standards of food and beverage quality, presentation, and consistency.
• Implement and oversee quality control procedures and standards.

Benefits

• EPF & Socso
• Medical Leave
• Annual Leave
• Attractive Remuneration

SkillsInventory Management Staff Management Customer Service Financial Management Food Safety StandardsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl