Call Center Representative
Subang Jaya, Malaysia
Job Description
- Manage large amounts of inbound calls in a timely manner
- Follow communication \xe2\x80\x9cscripts\xe2\x80\x9d when handling different topics
- Identify customers\xe2\x80\x99 needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
- Day shift
- Evening shift
- Night shift
- Subang Jaya: Reliably commute or planning to relocate before starting work (Required)
- STM/STPM (Preferred)
- Call Center: 1 year (Preferred)
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
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Job Detail
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Job IdJD892830
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSubang Jaya, Malaysia
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EducationNot mentioned