Job Description

Responsibilities: Main but not limited to:

• Answering or making calls to clients/patients to learn about and address their needs, complaints, or other issues with products or services.

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that patient\xe2\x80\x99s feel supported and valued.

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Recommendations for products or services that may better suit patient\xe2\x80\x99s needs.

Qualifications/Experiences Requirements

• High school diploma or equivalent.

• Experience in call center will be an advantage

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

• Understanding of company products, services, and policies.

• Proficiency with computers, and strong typing skills.

• Ability to ask prying questions and diffuse tense situations.

• Strong time management and decision making skills.

• Ability to work with minimal supervision

• Adaptability and accountability.

• Fluent in English and Bahasa Melayu.

• Fluency in multiple languages may be desired

Job Type: Full-time Salary: RM2,000.00 - RM2,100.00 per month Benefits:

• Free parking

Ability to commute/relocate:

• Melaka: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Required)

Experience:

• Call Center: 1 year (Required)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)

Expected Start Date: 07/01/2023