Job Description

Mohon

Kelayakan

• Minimum SPM qualification.
• Excellent verbal and written communication skills
• Strong customer service orientation and ability to handle customer inquiries and complaints with professionalism and empathy
• Active listening skills and ability to ask probing questions to understand customer needs
• Problem-solving and critical-thinking abilities
• Patience and ability to remain calm under pressure
• Proficiency in using call Centre software and computer systems
• Multilingual skills may be preferred, depending on the customer base served

Tanggungjawab

• Handle incoming customer calls promptly and address customer inquiries, provide information, and offer appropriate solutions to their concerns or issues.
• Ensure that all interactions with customers are handled in a professional and customer-oriented manner. Listen actively to customers, empathize with their concerns, and strive to provide effective solutions.
• Assist customers in troubleshooting technical issues or problems they may encounter with products or services.
• Process customer orders, including entering relevant information into the system, verifying details, and ensuring timely and accurate order completion.
• Documentation: Maintain accurate and detailed records of customer interactions, including inquiries, complaints, and resolutions, in the call centre\'s database or customer relationship management ( RM) system.
• Address and resolve customer complaints or issues in a timely manner.
• Escalate complex or unresolved problems to supervisors or appropriate departments for further assistance.
• Acquire in-depth knowledge of the organization\'s products, services, and policies to effectively assist customers and provide accurate information.
• Identify opportunities to promote additional products or services to customers, based on their needs and preferences, and achieve upselling and cross-selling targets when applicable.
• Adhere to established call centre guidelines, procedures, and quality standards to ensure consistent and high-quality customer service delivery.
• Collaborate effectively with team members, supervisors, and other departments to resolve customer issues, share best practices, and contribute to a positive work environment.

Manfaat

• Epf / Socso
• Allowances (Phone, Toll, Transport)
• Wellness
• Recognition Reward
• Increment
• Annual Leave
• Career Development
• Internal Promotions
• Gym Facilities
• Flexible Work Hours
• Medical Claims
• Bonus
• Staff discounts
• Insurance
• Parking

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