Job Description

Job Summary

• Operator will operate efficiently and train other operators on Hospital telephone switchboard to assist callers to make telephone connections and to relay incoming, outgoing and inter-office calls.
• S/He is required to work according to the roster, to cover 24 operation hours.

Key Roles

• Display appropriate attitude and behavior with ethical understanding and responsibilities.
• Manage all patients with equality, respect and dignity.
• Demonstrate the principles of patient-centered care.
• Protect confidentiality of patient information.
• Operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls.
• Determine the nature of inquiries and provide general information.
• Connect calls to the required extension, re-direct them to another number or place them in a waiting queue if the desired number is busy.
• Provide external connections for staff and answer internal queries directed to the switchboard.
• Provide information to customers who call and, if necessary, check computerized listings of phone numbers.
• Answer queries from callers about the Hospital or patient areas
• Provide connections to police, ambulance or fire department when emergencies are reported.
• Carry out clerical, secretarial or receptionist duties as required (e.g. keyboarding and data entry, bill filing or photocopying) during quieter periods on the switchboard
• Listen, clarify and communicate clearly through verbal / non-verbal, written and electronic means as appropriate to ensure effective communication with patients, families and other healthcare professionals.

Requirements

• Minimum SPM education
• Must be able to speak English and Bahasa Malaysia
• Have experience in telemarketing will be advantage
• Able to work in Melaka
• Able to work additional hours if required

Job Types: Full-time, Permanent Salary: RM1,500.00 - RM1,700.00 per month Benefits:

• Health insurance

Schedule:

• Rotational shift

Supplemental pay types:

• Overtime pay
• Yearly bonus

Language:

• English (Required)

• Health insurance