Cantonese Customer Service Specialist
Kuala Lumpur, Malaysia
Job Description
Cantonese Customer Service Specialist - No Midnight Shift (No experience can apply)
- Fresh Graduate / non experience are welcome to apply
- MUST able speak and write in Traditional Mandarin, Cantonese & English
- Previous working experience in customer service, call center is preferable
- With experience in handle in Email & Live Chat, inbound call is an advantage
- Able to start work Immediately is preferable
- Can flexible work on rotating shift is preferable
- Good communication and interpersonal skills.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Ability to multi-task and manage time effectively
- Able to start work on ASAP is strongly preferable
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of email / live chats / inbound calls
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- 5 days work
- Work from Home*
- Fun & Young Working environment
- Annual Leave / Medical leave
- Training provide
- Allowance provided
- EPF / SOCSO / PCB
- Easy access by Public Transport
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Job Detail
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Job IdJD857950
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned