Job description Respond professionally to inbound, live chat and email. To analyse, create and resolve tickets (if applicable). To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests. Identified and escalated priority…
We are seeking a skilled and enthusiastic Trainer to join our team in Kuala Lumpur, Malaysia. In this role, you will be Responsible for designing, developing, and delivering high quality technical training programs to enhance the skills and knowledge of…
Job description Possess technical expertise in at least one technical specialty and can solve complex technical problems through troubleshooting Deliver a great customer experience by showing empathy, professionalism, and taking full ownership of each case. Respond to customer submitted emails…
Job description Possess technical expertise in at least one technical specialty and can solve complex technical problems through troubleshooting Deliver a great customer experience by showing empathy, professionalism, and taking full ownership of each case. Respond to customer submitted emails…
Manage full cycle recruiting process with a focus on strong hiring manager / partnership and candidate advocacy Team up with Coordinators and Sources to manage an efficient model of operation Strategize different ways to build talent pipelines and execute on…
Job description Deliver 24 hour one stop customer service. Ensures highest standard of service delivery on personalized phone services to our customers. Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart. Handling and…