Job Description

Job description

Possess technical expertise in at least one technical specialty and can solve complex technical problems through troubleshooting Deliver a great customer experience by showing empathy, professionalism, and taking full ownership of each case. Respond to customer-submitted emails in a timely manner Guide customers through step-by-step solutions Troubleshoot and guide customers through questions and issues with their inquiries

Job Requirements

At least Diploma, Bachelor Degree in any fields At least 1 years customer service (IT Support) experience is preferable With 2 years Customer Service experience in Spanish speaking are welcome Excellent written, oral in Spanish + English Language due to market support needed Able to start work immediately preferable Good at troubleshooting both software / hardware issues Willing to work in rotating shift
Job Type: Permanent

Pay: RM5,000.00 - RM9,000.00 per month

Application Question(s):

How many years experience you serve for Spanish Market? Are you Native Spanish Speaker / holding Spanish language certificiate? When you able to start work / how long for your notice period? Do you need any working visa in Malaysia? How much for your expected basic salary (MYR)? Will you able to work on site (KL, Malaysia) / relocate to Malaysia? Will you willing to work in 24 hours rotating shift (9 hour per day)?
Experience:

Technical Support : 1 year (Preferred)
Location:

Kuala Lumpur (Preferred)
Work Location: In person