Job Description

We are seeking a skilled and enthusiastic Trainer to join our team in Kuala Lumpur, Malaysia. In this role, you will be

Responsible for designing, developing, and delivering high-quality technical training programs to enhance the skills and knowledge of our workforce. Develop and maintain comprehensive technical training curricula and materials Conduct engaging and effective technical training sessions for various skill levels Assess training needs and design customized programs to address skill gaps Create and update e-learning content for online training platforms Evaluate the effectiveness of training programs and make improvements as needed Collaborate with subject matter experts to ensure training content accuracy Stay up-to-date with the latest technical trends and incorporate them into training materials Provide post-training support and resources to reinforce learning Track and report on training metrics and participant progress Contribute to the continuous improvement of training methodologies and processes

Requirements

At least 2 years trainer / L&D experience from BPO industry (Customer Service Department) At least Diploma and above Fluent in English speaker (US Market Support) Fluent in communication skills and creative training skills Able to start work immediately & willing to work on shift Certified with HRDF TTT course is an advantage
Job Types: Full-time, Permanent

Pay: RM5,500.00 - RM7,500.00 per month

Benefits:

Additional leave Health insurance Maternity leave Opportunities for promotion Professional development
Application Question(s):

Are you willing to work 24 hours rotating shift? Where is your current location? When is your availability to start work? How much for your expected salary? Do you have trainer experience from BPO industry for CS project?
Language:

Mandarin (Preferred)
Work Location: In person